Really confused how this can happen. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. That way you can be certain that you can get your money back if the transaction isnt fulfilled. Ah that's brilliant thank you so much, you've put my mind at ease!! Kudos / Solution appreciated. A buyer uses Amazon Payments for qualified purchases on third-party websites. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. 5 months later I get an email where he wants a complete refund. Or am I in the wrong for not stating the condition of it better? Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. The app does not have its own payment system, and therefore does not accept raw payment card details. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. This application is not endorsed or certified by Depop, Inc. Sometimes, unhappy customers want to reverse a PayPal transaction. Thanks for your submission to r/Depop ! Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. Answer: Verify the date of the Paypal transaction. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. Each user has 180 days to request a refund via Depop. Also the depop profile has blocked me. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Vinted consists of five main sections, which you can access at the bottom of the screen. List Your Items on Depop. Can you get a full refund on Depop? She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. If you had met seller protection paypal would have reimbursed you. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Customer Recieved Item and Wants a Refund Too? Depop's use of PayPal makes it a very secure option for both sending and receiving funds. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. Go to your receipts. I definitely sent the payment through depop instant pay as goods/services thank god! Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. Then . If it's a low-cost selling process you're looking for, Vinted is likely the better option. Tap > tap All sold items. I am suppossed to let.him have all.of this equipment for free? So in the event of an item received but not as described dispute its always one persons word against anothers. How to Handle Depop Returns and Refunds - blog.vendoo.co That's so bad, the other person must know exactly what they have done. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. Youll get a full refund if you dont receive your item. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. Email: support@depop.com. How to avoid common Depop scams and fraud while selling on this popular marketplace! In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. The app is popular in countries across Europe, such as France and the UK. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. I'm sure Depop will have that policy too good luck!! r/Depop on Reddit: Buyer wants a refund but I accurately described Price your items competitively and fairly so both you and the buyer are getting the best deal. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. 68. r/Depop. Scan this QR code to download the app now. What Is Buyer Protection and Why Do I Need It? - MUO If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. Enter the refund amount and click Submit. Select the transaction you'd like to refund > tap Refund. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. For purchases made via the main Buy button, Depop charges a 10% fee. Home FAQ Quick Answer: How To Issue A Refund On Depop. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. This application is not endorsed or certified by Mercari, Inc. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. Select the transaction youd like to refund > tap Refund. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. Click the History subtab. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. But why is it important? Explain your decision. Depop Payments refunds Log in to the Depop app. Is it likely that I'll win my money back without the screenshots attached? Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! Select the transaction you'd like to refund > tap Refund. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. Follow these steps when you want to create a Depop listing. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. If you have questions, you can also message the seller to learn more. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Listing is fairly easy on Depop. eBay is a trademark of eBay, Inc. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. So in the event of an item received but not as described dispute its always one persons word against anothers. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. Provide evidence that the claim is false and that you qualify for Depops seller protection. He came to my house and tried out mower. 3. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. Depop is particularly popular with users in the US and UK. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. However, it's important to note that Depop charges a higher fee. Additionally, Depop is a great platform for finding vintage fashion. Abusive behaviour or harassment toward other Depop users or staff. Non-material goods, such as event tickets. Tap leave feedback. If they accept, the dispute will be closed. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. But how do these two apps differ, and which should you use? Listing Items on the Depop App. Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. I didn't ship anything. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. There are two ways to list items on Depop: Using the Depop app. 10 Great Marketplaces Every Reseller Should Consider. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. We love it when our customers are happy with their items, but what do we do when they request a return or refund? 1999-2023 PayPal, Inc. All rights reserved. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Purchases made without using the BUY button. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. This app is also very well-suited to those looking for vintage pieces and the latest trends. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. Remember to always keep buyer/seller communication on Depop. Find the payment you want to refund and click on the name of the payer. This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. Want to know more? I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. The best return or refund experience is avoiding one altogether. Here are some popular online retailers and payment systems thatoffer Buyer Protection. Follow these steps : Tap > tap All sold items. Depop Payments refunds Log in to the Depop app. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. By browsing this website, you consent to the use of cookies. Looking for a trustworthy luxury fashion marketplace? Payment is made via the Amazon.com website. First, you need to upload some photos or videos of the item, and then add specifics, such as the brand, material, condition, and size. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Besides contact details, the page also offers a brief overview of the app. The buyer can then accept or reject your response. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. Explain why you want to return the item. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. Tap > tap All sold items. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. I know it definitely isnt damaged and he definitely isnt blocked from my side. Advice is voluntary. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. Check us out! Quick Answer: How To Issue A Refund On Depop - BikeHike After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Readers like you help support MUO. If you paid by credit card and the issuing bank has initiated a chargeback. Leave the Archive. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. You can find vintage pieces on Vinted, but they're certainly not as common. 98. My ad states "Try before you buy, Sold As Is, No Warranty. " Tap on the purchase/sale you want to leave feedback for. Please read rules before posting. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. Can anyone help me? I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Find the purchase payment you would like to refund and click Details. View solution in original post 1 Kudo Login to Reply or Kudo Select Selling > Refund Depop fee. Its always worth checking if a website offers Buyer Protection before you make a purchase. Will PayPal refund me if item not received? This application uses the eBay API but is not endorsed or certified by eBay, Inc. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. As resellers, we all want the perfect sales experience from start to finish. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. All you need to do is make sure your buyer returns the item using tracked shipping. Through the Depop website. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. I will sue them all. You lost any seller protection by sending to another address than the paypal registered address of the buyer. You can do this up to 180 days after the purchase. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. To send a full refund, follow the steps for Full refund. What happens if someone requests a refund on PayPal? If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. Here we will explain the return and refund process for Depop and how to avoid them in the first place! Save face. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! You are viewing the PayPal Community Archives. Discover what an Etsy scam looks like, and how to protect yourself. How to Refund on Depop? Complete Guide 2023 - After SYBIL This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. How do I get a Depop fee refund? - Depop help GB Buyer Protection is not optional and is therefore charged on all purchases and sales. Dealing with Depop Returns and Refunds - OneShop Confirm the amount and click Submit. screenshot of the completed refund in your PayPal account) This application is not endorsed or certified by Kidizen, Inc. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app As know I have lost out on an item and money when I haven't done anything wrong? Providing proof of return will enable the refund to be processed. No, as long as you are a responsible & careful user. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. Buyers want authenticity and transparency. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. Offer an alternative solution. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. We may suspend an account for any of the following reasons: Prohibited Items. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! Poshmark is a trademark of Poshmark, Inc. Quick Answer: How To Issue A Refund On Depop. This application is not endorsed or certified by Tradesy, Inc. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. Does anybody know if I will get my 90 back? I'm also going through the same thing. This makes it sound like they've probably deleted their paypal account too?
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