Don't forget . The call centre staff were helpful & efficient. 0000022333 00000 n The outcome was very favourable and I booked for our long stay holiday with confidence. It is set to be a mutually beneficial business decision that will expand the group's customer base and allow Staysure Group access to sell ROCK's innovative products and services. They are the driving force behind our exponential growth, numerous product awards and creation of our market leading travel products. Here is the email that I sent you over two months ago-and to which I was promised an answer and possible reimbursement within six weeks.. Very easy site to useeven when I forgot an existing medical condition for my hysband it was simple to amend onlineHave never had to claim thankfully so hope that is just as easy if we ever have to having had awful experience with a pet insurance company recently! I have given a clear account of the matter below and I would be grateful if you could make a clear reply to these comments UPDATE TODAY Thanks for the your formulaic reply beneath my message #Staysure. At Staysure Group, our greatest asset are our people. Dear Mr Morrow Thank you for taking the time to leave us this feedback.I am sorry to hear that your documents did not arrive in time for your trip. I have renewed based on previous claims experience and the fair treatment of cover offered during Covid. It was a bit confusing trying to work out which claim form to use but I spoke to their customer service who said to use the one for "Travel Delay". Useful. In most cases (excluding motor )I am happy to go with them. Dear Ms X; thank you for this response that I have waited over two months to receive and which, as usual, does not offer an apology and totally ignores the facts, namely: a) I was give totally false information by a member of your staff not once, but twice b) Your claims department was extremely rude to a person in distress calling from overseas. Available on Comprehensive Annual policies only. I am still waiting Subject: COMPLAINT To whom it may concern Last month, due to a serious allergic reaction I had to cancel travel plans. My Staysure - Staysure Salary: 60,000 + 10% bonus. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Europe, S.L . | Read 220,861-220,877 Reviews out of 220,877 All my questions were thoroughly answered and my concerns were considered. Glad my travel insurance was with them. Dear Keith Wigham, Thank you for your comments. Consumer guides, newsletters, surveys and more! All rights reserved. Staysure is a trading name of TICORP Limited. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. To go to MyStaysure or create and account. You can change your address by accessing your 'MyStaysure ' Account. Regards StaysureThank you for taking the time to leave feedback. Check out what 268,839 people have written so far, and share your own experience. 0000016559 00000 n 0000007547 00000 n We use cookies to make our services work and collect analytics information. It was founded in 2004. Full-Time. If something does go wrong while youre on holiday, were here to help. How do I access my My Staysure account? - Staysure Support Britannia House, Britannia House, 3-5 Rushmills Business Park, Northampton, NN4 7YB. Great value with quality extras. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Access your My Staysure account by logging in here. Do you agree with Staysure Travel Insurance's 4-star rating? Many thanks! Good Service call handler was knowledgable and helpful. As expected it was expensive. Covering your medical conditions on your expat travel insurance is worth doing right. Staysure Expat Claims . Check the section to learn more about which tools and technologies are used by Staysure and how much is Staysure oriented towards technology. 0000009432 00000 n Not all holidays are created equal, so whether youre hopping over to Italy for a weekend, or planning an epic worldwide tour, youll want to tailor your expat policy to cover you properly. The insurance cover is expensive considering I can not work due to my illness untop of my holiday, considering someone without an illness can get cover for 10-15 & im stable, dont be in/out of hospital regularly for anything only routine scans which is done as an outpatient. . 0000020108 00000 n Many thanks. Extremely pleasant employee who explained everything and even had time to chat which is unusual these days but put me at my ease. Resolver is a totally free service that you can use to complain effectively. I decided on this option thereby leaving myself uninsured for this short period. 0000014277 00000 n I have only ever spoken to one helpful person there the rest tell me it's in the pile and won't discuss it further. We're hiring a superstar Group SEO Manager. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Good price and easy to fill in medical history. This cant be added retrospectively. Dear Dewi Bishop Thank you for your comments.I am happy to hear our staff has been helpful and you have received excellent service from StaysureThank you for choosing Staysure, I certainly hope to hear from you again in the future.Kind RegardsKerri. Thank you for choosing Staysure Kind regards, Abbie, Travel insurance is a must because you never can take a chance .Staysure was quick ,simple and good value for money, Dear Douglas Mitchell Thank you for your feedback. Contact details. Hours: 37.5. Nice touch to email 2 days before I was leaving for holiday to remind to take my policy papers with me and offer my a new copy if I had lost the original copy. I cannot fault any aspect of the help and support they provided. e't_C}%hi4nNm3hI+1+IV4e}hc?U;!%4AaZlz29:? Industry. Helpful and responsive when negotiating the annual premium and also when setting a claim. . They were so helpful that as my car insurance was due for renewal I asked them to quote me which I am glad did as it saved me a lot of money compared to my then current insurer. I have been a Staysure customer for some years. We're so passionate about covering pre-existing conditions that we're now . 78% of customers on the site have rated Staysure travel insurance as 'Excellent' citing great customer service and competitive prices. It is a requirement expat policyholders living in Spain need to have a TSE card. There are 48 customers that Staysure, rating them as bad. We phoned Staysure on the recommendation of a friend and the telephone staff were most helpful; they advised us how to save even more on what was already a great deal. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Staysure headquarters is in Northampton, England, United Kingdom. Contact Us | Help and Support Page | Staysure The Claims dept said I should contact Ms X. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. It goes against our guidelines to offer incentives for reviews. Partnerships/Bespoke Events. It's quick and easy to submit your claim online. I was advised that the premium could be returned to a normal level but this would necessitate not renewing for several weeks. Here are 8 tips for writing great reviews. 0000004926 00000 n The whole process was faultless. 0000005472 00000 n We hope you have a lovely holiday! You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. We also ensure all reviews are published without moderation. I was happy with the new premium and the experience was a smooth transition. We've covered over 7 million people so far with insurance and have over 15 years' experience. Staysure - Email & Phone of top management contacts Get up to 10m medical emergency cover with Expat Travel Insurance for France, Spain & Portugal. An insurance company that ignores its policy holders - who will often be contacting them when they most need help - is NOT a good insurance company Thanks for asking me to rate you in one of your constant and annoying emails, Staysure. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Eventually just went on to website, continued to end, entered bank details, went on to bank app and page was lost when tried to go back to complete policy.Phoned Staysure and first lady didn't seem to understand me and I was cut off. 0000258181 00000 n GB. We constantly strive to be the best in our sector; creating a dynamic culture that encourages ideas, working together as one team and adopting a vision that sets us apart from the competition. Replies to negative reviews in < 24 hours. On My Staysure, you can update your address and contact details, including telephone number and email address. Found 2 email address listings: @staysure.co.uk @intervest.gi Ryan Howsam Phone Number 0%. Staysure PGA Seniors Championship 2022 24 - 28 August 2022 . very helpful staff if you need to query any thing. Good Value. Customer Services Team Phone Number - Staysure Support I raised this issue nearly THREE MONTHS AGO and I still have not received an answer, a confirmation of the initial promise of reimbursement or any form of apology from anyone on your staff or team. Staysure Complaints Email & Phone | Resolver UK Sun. When I complained the agent more or less said" take it or leave it"! Rocketreach finds email, phone & social media for 450M+ professionals. Travel Insurance . 0000023905 00000 n Have used before and will continue using. Available 24/7, it's the easiest way to view your documents or to make any changes. Then like us on Facebook and follow us on Twitter. Resolver is free. The company registration number is 05142148, It's main line of business activity is Activities of insurance agents and brokers, and the company is listed as Inactive. I called the Staysure team to renew my annual travel insurance, I needed to change my destination and medical information. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Dear David WatersThank you for being a loyal customer to Staysure.I am pleased to hear our staff was helpful with any queries. Posted: March 24, 2023. Changing My Email Address - Staysure Support Companies can ask for reviews via automatic invitations. If you need to make a claim, we'll make it as easy and stress-free as possible. Find out how we combat fake reviews. 0000018906 00000 n Very easy to make a change to my policy. Salary: 150,000. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Thank you for choosing Staysure! You've rejected analytics cookies. How to make a complaint | Staysure I have used Staysure for several years now and find their staff knowledgeable and helpful. hV{PSgQLGox BMm"QQnx (,P [@CPp@!uDlQB`ang o;;\ M)`kvYy>i8|kI >Adv>rBv1*6u@GjHieqj~eO!dh\i| If you need to get in touch, you can find the right team to contact below. Thank you, I have found it difficult to get confirmation/ documents relating to the policies I have taken out. Staysure is widely recognised as a major success story, winning 'Best Travel Insurance Provider' for 2016 and 2017 at the highly respected British Travel Awards, 'Most Trusted Travel Insurance . Staysure PGA Seniors Championship 2022 - Legends Tour This option increases your single item, Personal Baggage cover beyond the standard 450, up to 1,000. Given that she assured me TWICE that I was covered, I think this is inadmissible. About us No administration fee is changed while making changes through MyStaysure. Please call our customer service team who will happily investigate the matter further for you.Many Thanks. Whether for leisure or business, SureStay Plus Hotels by Best Western is the perfect choice for those who like to travel simply and casually. Call our UK contact centres free. Date of experience: April 28, 2023. This will then allow you to change your email address, please note you'll need to enter your email twice to confirm the new address and then click 'Update'. If youre looking to go away for longer than three months, then you could have up to 366 days of cover depending on your age and the destination youre travelling to. We have always used Staysure for our travel insurance and have always been satisfied. With an Expat Single Trip Travel Insurance policy, all travellers up to 85 can travel up to 104 days. 0000001196 00000 n I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. 0000318456 00000 n Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 . You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Available 24/7, it's the easiest way to view your documents or to make any changes. Staysure specialises in financial services. email: info@csal.co.uk / www.csal.co.uk . The team that dealt with my recovery from Italy and the processing of my claim need to be commended. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Staysure. The site was easy accessed & easy to use as Im not very technical. Setting up your account is quick and easy to do, all we need is a few details from you and you'll be . Thank you for choosing Staysure Kind regards, Katie. 0000021984 00000 n Please email us at complaints or call us on +34 952 010 024. or write to us at: Customer Services Manager, Staysure Expat, Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Tried again signed in, same thing again. Staysure Expat Travel Insurance military & senior discounts, student discounts, reseller codes . Dear Dudley Baker, Thank you for your comments. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. We are pleased you found our colleagues helpful and knowledgeable.Thank you for choosing Staysure Kind regards, Emma. Over 500 people work across our brands and our head office is in Northampton. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As title suggests, recommend staysure to anyone. Excellent customer service. 0000284821 00000 n Sign Up For Free G2Crowd Trusted. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But wait for it in order to process the 68 increase I ALSO HAD TO PAY A 5 ADMIN FEE!!! Home - Staysure Group Here are 8 tips for writing great reviews. As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Unfortunately Trustpilot does not allow us to post our contact details in these replies. Thank you so much for the friendly chat and going over your working time to support me. Northampton Companies can ask for reviews via automatic invitations. 0000006361 00000 n For complaints regarding the policy sale and service. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun: Closed. Learn more about Resolver Pro and how to claim your business. Get contact details including emails and phone numbers (business & personal). n]@ =z'VL/zT yjQeA? Find out how we combat fake reviews. Staysure - email id & phone of top management contacts like Founder, CEO, CFO, CMO, CTO, Marketing or HR or Finance head & all company details. This add-on can help if you have a medical emergency while taking part in winter sports activities. We may take up to 7 working days to respond to post. Opening Times. Mon - Fri. 8:30am - 8:00pm. Thank you for choosing Staysure! We called and were promised calls back but never received any, when we called again operators said there were no previous calls recorded but when we insisted and gave names and times of who we had spoken to they found the calls. Travel with confidence with award-winning Travel Insurance for your next break. Mon - Fri. 8:30am - 8:00pm. 5 reviews. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot Would recommend to anyone. Its available for those aged 70 and under and is already included as standard when you choose a Comprehensive Annual policy for up to 21 days cover. Travel with confidence with award-winning Travel Insurance for your next break. (sic) Since I was not pressing any buttons and was calling from overseas via skype I can only presume the line was bad - something that an international insurance companies call centre should be used to, surely? It has a score of 4.7 out of 5.0 stars from over 248,000 reviews. The excess amount is shown under each section in the table of benefits in your policy wording. UK Contact Centres. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Other Finished within a few minutes and documents came through safely. 202 0 obj <> endobj xref One more step! We are pleased to hear Melvin explained everything you needed to know and found the price reasonable. You may change your settings at any time or accept the default settings. Please call our customer service team who will happily investigate the matter further for you. . This rating has decreased by -11% over the last 12 months. Accessing and responding to inquiries is a challenging process with little to no support, as the company evades responsibility through convoluted rules and games. Theres no jargon in our rights guides. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. 0000004682 00000 n 20% Off Staysure Discount Codes and Vouchers - Apr 2023 After chasing several times, I finally received a brief email telling me that, contrary to MS X two separate emails I was NOT insured for cancellation. Positive experience claiming on travel insurance for missed ports on Verification can help ensure real people write reviews about real companies. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Think prices/ service good apart from this. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. I am happy with the cover the policy provides. Get a Quote today. Sat. Deals: Staysure Buys Rock Insurance Group 0000003360 00000 n People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Before you take out a policy with us, its worth thinking about the areas that you might need to upgrade your level of cover to. Telling us about your conditions is simple and straight-forward. Staysure is a private company. Read 3 more reviews about Staysure Travel Insurance. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road . One very happy & satisfied customer. After 6 months I got a letter asking me to update my medical conditions. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Thank you for choosing Staysure Kind regards, Ross, My mum in law has been with Stsysure for quite a few years and has always been satisfied so thought that we'd give you a try ourselves. Call our contact centre on +34 952 010 057. . If you are a British National, a spouse or dependant of a British National and permanently lived in either France, Spain or Portugal for six of the past 12 months then you may be eligible to take out an Expat Travel Insurance policy. Dear Mrs CG JonesThank you for your comments. Information provided by various external sources. Thank you Staysure. If you would prefer you can contact our customer services team on 0333 006 8033. They weren't sent to her email address, which would have been simple. Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB. I have my household insurance with Staysure and am happy with it. We are pleased you find the process straight forward and price reasonable. 0000006632 00000 n STAYSURE.CO.UK LIMITED Inactive Bedford Road Your colleagues on telephone or online chat could not help me so not happy, Made a claim last year when I had a bad fall came back of holiday and you soughted my medical expenses out with no messing about brilliant no hassle and got a really good price for this year's travel insurance you come Highley recommended . Petsure is part of the Staysure Group which includes trusted travel insurance brands like Staysure. I will no doubt use you again but do not like being pursued. I rang to renew my travel insurance policy with Staysure and the advisors were helpful and reassuring. Lucy (unsure of surname) was wonderful. Both our Single Trip and Annual policies have an upper age limit of 85. So you can be confident that youve got the right cover, thats tailored just for you. So you can be confident that youve got the right cover, thats tailored just for you. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. Continue. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. We take any complaint and feedback about our products and services and marketing very seriously and I can confirm we are investigating this for you. We appreciate your great comments, which will be feedback to the team.Kind Regards Alex. We have used Staysure for quite a number of years now. So I continued to put in all our medical conditions and it was quite straightforward. Did not have to use Staysure as holiday went without hitch. Please complete the security check. We use dedicated people and clever technology to safeguard our platform. 0000000016 00000 n You can do this either over the phone or through our online medical screening. Over 500 people work across our brands and our head office is in Northampton. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Thank you for choosing Staysure and we hope you have a lovely trip. Replies to negative reviews in < 24 hours. We hope you have had some lovely holidays! NEW UPDATE AFTER RECEIVING YET ANOTHER BLAND EMAIL FROM A STAFF MEMBER AT STAYSURE REFUSING a) to apologise for their error or b) to reply directly to my clear criticism of their service as outlined below. Payment through the automated process proved not to be possible. One had ceased, one had medication altered, one was unchanged. Dear Eirlyn Jenkins,Thank you for leaving us a review.I am pleased to hear our colleagues were very nice over the phone and we have been able to update your health declaration with no increase in the price.I will pass your lovely comments to the team.Thank you for choosing StaysureKind Regards Alex. Thank you for your feedback and your kind comments, we will pass your comments on to the team. STAYSURE.CO.UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure . declared conditions. I was very impressed with the caring yet professional attitude of the sfaff at Staysure when I rang to ask about holiday Insurance. Dear Michael WilliamsThank you for your comments. Their cover includes repatriation to the UK which is a must have with the companies I travel with. You can change your cookie settings at any time. Since I was overseas at the time I did not have all my policy details to hand. We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. Here are 8 tips for writing great reviews. At the home of travel insurance, we strive to be the best at what we do. You can also amend any misspellings, and correct ages, for anyone named on the policy. The quickest way to get in touch is to message us online, this will then email us directly, just click here. As most of our team are working from home, we might take a little longer to take your call.
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