https://ttlc.intuit.com/questions/1900596-what-is-refund-processing-service">https://ttlc.intuit.com All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. No one here can see your fees or the amount of your refund. Tax Pro Website Login to your account at . Find our contact information including our hours of operation. Hand off your taxes, get expert help, or do it yourself. . http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate, Also see this article for more info on how the IRS Taxpayer Advocate Service works::http://www.irs.gov/taxtopics/tc104.html. It also shows their business hours. IRS and it matches turbo tax refund info. Who is this Santa Barbara Tax Group and why is this happening this time? SBTPG did not contact me at all. I looked on SBTPG website and it indicated that it was probably due incorrect information or unusual activity on my SSI number. If it becomes necessary, I also left info below on how to speak to the IRS Taxpayer Advocate Service. Apparently you requested to have the TurboTax account fees deducted from the federal tax refund. The total refund was about 1600.00 . If i was forced to pay turbo tax the fees directly because my federal return was taking longer than 3 months to recieve from IRS then why is thisSBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? Premier investment & rental property taxes. The truth is that it was a failure of leadership to choose such a poorlyvettedparty to do business with. Real experts - to help or even do your taxes for you. Just federal and state plus sales tax? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. You can find your status within the TurboTax product.If accepted by the IRS use the federal tax refund website to check the refund status -https://www.irs.gov/refundsIf accepted by the state use this TurboTax support FAQ to check the state tax refund status -https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund. EdwardLO. If they reduced it, it might have a message telling you why. Tax products pe1 sbtpg LLC Here is what it means Do not use the word refund., https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number. Did you choose to pay any TurboTax product fees out of your Federal refund? In any case, if they reduced it, they should send you a letter in 3 or so weeks explaining why. See this FAQ for what is included in California: FAQ: What is the Premium Services bundle? You can find your status within the TurboTax product. SBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? What Is Tax Products Pr1 Sbtpg Llc? - Law info I had a deposit in my account from tax products pe1/sbtpg llc. You can also try phoning the IRS refund hotline. I'm not sure what you are referring to by "system said due to COVID-19, your fees are waived and will not charge any." The refund is from Santa Barbara Tax Products Group. Ichecked with theIRS and it matches turbo tax refund info. Even when they are closed, you may be able to get automated info, or you can log in as above. The refund is sent to them, the fees are deducted, and then the remainder is sent to your bank. You had to agree to it. How to Boost Adrenaline and Get Money Gambling Online. This is a public user community forum. 4 Customer must obtain a Refund Transfer (separate fees apply). Federal and state are completely separate and refunds come at different times from different places. They can receive a refund through a check, direct deposit, or ACH transfer. Why is the amount that turbo tax said it was going to send, not the same amount that has been deposited into my account? If you had no fees there would be no reason to involve the 3rd party bank. Or perhaps he's posting in the wrong thread. What Online TurboTax product did you use--Free Edition with PLUS, Deluxe, Premier, Self-Employed? The third-party company in the description suggests that is a Federal refund if you indeed chose to pay product fees out of your Federal refund. I got an Direct Deposit to my account from Tax Products Pe3 in the amount of $135. This is a user community forum, not a direct route to TurboTax Support. Now my refund status is saying that my tax return is staill being processed, refund date wil be provided when available? Taxpayers can file taxes online through tax software like TurboTax. If you chose to pay your TurboTax product fees out of your Federal refund, that is handled by a third-party company SBTPG. Any and all help is greatly appreciated. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. I would be FUMING. If you filed on paper, check Wheres my refund? If your sales tax in your state is 4.4% or 6% then you have your answer. They IRS knows they sent it to you. If Turbo tax used this 3rd party and they subtracted the fees from that refund, then why was my checking account charged and withdrawn the amount of the fees from turbo tax? This is mainly a user community forum, so TurboTax folks will not see your posting. Have you talked to a SBTPG customer support agent by phone? reply by email or better yet call me or give me a number to call. Should I be patient or go straight to defcon 5?? This also includes past Child Support payments. Here's one, Hey did they ever deposit the rest of your money? The Federal refund you are due will be the figure on your Form 1040, Line 35a, minus the TurboTax product fees, and minus the $40 (or $45) service fee for that payment option. To check on regular tax refund status via automated phone, call800-829-1954. You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund: https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund, https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others. Its on the home screen. SBTPG will show our money received tomorrow morning and will send it to our banks sometime that morning. You may have had a treasury offset, that is when the Treasury Department has seized a portion of your refund to pay a debt. But we can tell you some things to check. You mentioned the IRS. If you have any Questions you can call the (BFS) Bureau of Fiscal Service . What is the problem? Or had you already received your Federal refund? I've seen it work for some users when the WMR tool didn't. I still have not received my federal refund. If you are also due a state refund, it comes separately. You can log into the SBTPG refund lookup tool at their website, to see if you can learn anything about your Federal refund amount. And is your Federal refund on your Federal return Form 1040, Line 21a approx. So just a heads up to anyone to double-check your amounts once you receive them and harass TurboTax if it isn't exactly what it should be! Electronic deposit tax products pe1 Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait. Then click onPrint Center. Unprocessed individual returns include tax year 2020 returns such as those requiringcorrectionto the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). Contact the bank to find out what that deposit was for. I am sure you have lost a number of customers for this. I wish I would have just paid outright for all of it upfront instead of choosing the option to take the payment out of my refund. So the next time you see tax products pe1 in your report, you most likely had your tax return filed by an outside firm like Jackson Hewitt or thru software like Turbo Tax/TaxAct. Premier investment & rental property taxes. How do I get ahold with TurboTax about these fees? I don't know if it's a State or a Federal tax issue. But based on a fee of $125 we can take a guess at what you might have used. Since you are posting in a thread titled "Tax Products PE3 SBTPG", I presume you chose to pay your product fees out of your Federal refund and have now received a Federal refund from SBTPG (Tax Products Group.) All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. Did the information on this page answer your question? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. Is the missing amount explained by a state refund that you haven't yet received? Real experts - to help or even do your taxes for you. I did check with the IRS. Did the information on this page answer your question? Did you talk to an IRS agent, and they confirmed that the IRS did not reduce your refund, and that they sent approx. I elected to have my fees paid from my Federal tax return. Or it may be due to something completely different, such as an offset or recalculation of some other credit, etc. That payment method also has an additional $40 service fee ($45 for California filers) and possible sales. Menu. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return. Did you get it after you filed or not enter in the 2nd box? Not a big deal or amount, but it's the principle here. When I filed my taxes I put that I didnt receive my stimulus but then the very next day it was deposited in my account so the IRS adjusted my refund to 8950, they even sent me a letter letting me know the adjusted amount. Ion even know what pe3 stands for, just hoping that's not my tax return. **Disclaimer: Every effort has been made to offer the most correct information possible. How much did you get the very next day for the Stimulus? It also shows their business hours. (This line has no information on Economic Impact Payments.). I only received 4k back from 10k. i recieved a notice last week that the refund was being deposited in my account but i never received it. Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. That has happened to some people. They took out $109.00 from my account, and no refund yet?? Please call the Treasury Offset Program at 800-304-3107 to find out if this is what happened to you. I have life lock and I have a clean SSI according to them. Hand off your taxes, get expert help, or do it yourself. Part of the fees deducted will be the service fee for paying out of the Federal refund. Please dont file a second tax return or contact the IRS about the status of your return. If so, was this deposit you received the Federal refund or the state refund? I figured it out from the deposit into my account and several other sources. SBTPG also has a contact phone number on their website. Ask questions and learn more about your taxes and finances. I just don`t understand !! Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. It might provide some information that will help sort out what the $3900 is. $1600? It looks like the forum privacy filter redacted your email address above for your privacy/security. They are the 3rd party bank your refund has to go thoughso they can take the fees of of your refund. June 7, 2019 4:04 PM. I wasnt supposed to be charged fees! why is my refund 125.00 short from the 1973.00 I was to get? Contact the bank to find out what that deposit was for. If that deposit from Tax Products Group wasn't your Federal refund (minus the product fees and service charge), then it's not clear what it was for. No telling who might try to contact you and spam/scam you. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. The Recovery Rebate Credit is a special one-time benefit that most people received last year in the form of an Economic Stimulus Payment. The fee for me is $305 Im missing thousands back. https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. So I dont know why but Im guessing they took the money from us. TurboTax does not handle your refund at all. We don't know what the $230 includes unless you list the products you used. @FatherCarrozza That is a 600 difference. The bank receives your refund, takes out the fees and sends the rest of the refund to you. So my tax return should of been $544. If the IRS is taking too long to send your refund or reduces it see..https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-tThen when the IRS does send your refund they won't take the fees out again.And, Why you got charged,https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turYou should have received about 4 emails asking for the fees. The Federal refund you are due will be the figure on your Form 1040, Line 35a, minus the TurboTax product fees, and minus the $40 (or $45) service fee for that payment option. You can also log into your temporary account at SBTPG (Santa Barbara Tax Products Group) which initially received the Federal refund and took out the fees. Don't go by the total of your Federal and state refunds, if applicable. last time I use turbo tax. Here's how to get to their refund lookup tool: SBTPG has a phone contact page at the following link. To the leadership of turbo tax, you can blame it on your second party vender. First choose your language. View solution in original post. SBTPG does not receive state refunds, only Federal. Many refunds are taking longer during the pandemic. The SBTG has been the third party bank that handles refund processing for years. Solved: I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but Shouldn't it be $237.02? Hand off your taxes, get expert help, or do it yourself. To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. Is your refund taking an unusually long time to arrive? All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. Perhaps your situation is different. I suspect you used Online Deluxe. SBTPG already deposited some of the money, so why are they holding the remainder up now? A state refund comes directly from the state tax agency. I WILL NEVER USE THIS SERVICE AGAIN. and our Or could it be a state refund? You have clicked a link to a site outside of the TurboTax Community. That is the descriptor for the intermediary bank that handles that process. We'll help you get started or pick up where you left off. I checked my federal return status. What was $507? There is also a $40 service charge for the totally optional service. Get answers 24/7 at Support.sbtpg.com. So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. Santa Barbara TPG Home - tax products that make tax time easy By clicking "Continue", you will leave the Community and be taken to that site instead. That was a lie!! What do TAX PRODUCTS PE4 SBTPG LLC means? After completing theFilesection and e-filing your tax return you will receive two emails from TurboTax. At the page below click on the "For Taxpayers" portal, then on the next page choose "Check with TPG.". If so, it comes separately in another deposit straight from the state tax agency. I am also missing a few thousand I only got $79 i think this is a joke right? As of August 20, 2021, we had 10.1 million unprocessed individual returns. If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing. I removed your attached files. Really--are you blaming TurboTax for the pandemic that caused the IRS to become backlogged? Turbo Tax executives have failed in setting up this arrangement. So that adds up to $120 (or $125 if you are in California.). If not, you need to provide some info.

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