Depop fees Depop will charge a 10% fee for any sales which have been made through the ' BUY' button, and it's charged on the total transaction which includes the shipping costs. Jan-02-2021 09:25 PM. Now that you can list items, here are some tips to get those items to sell quickly. Fee refunds through Depop Payments are automatically processed. Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Once an item sells, Depop will automatically charge a 10% fee on the sale price (including the shipping costs). Choose the transaction you want to refund, then tap Refund. This is due to the fact that stock photos have already been produced for advertising. Promptly answer Depop's emails in the given timeframe. However, there is one fee that can be pretty costly for sellers - the Depop fees! You can learn more about Depop from below posts: The fact that PayPal charges a fee for the transaction must be noted. To send a full refund, follow the steps for 'Full refund'. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Like other online marketplaces like eBay, Shopify, and Etsy, Depop charges a fee to keep its marketplace running. How Does Depop Return Policy Work? | zipsale Don't price your items too low because it could have a negative impact on your profits. where did the refund money go? : r/Depop - Reddit You can even link your Instagram account. Banking services provided by Piermont Bank, Member FDIC. In this article, weve shared many important things you must know before selling on Depop. Luckily, it is the simple part of the process. As a result, you will lose out on the service fees charged by PayPal. To complete the action, click confirm refund after youve finished. Images are a big part of why people buy from Depop, we emphasize this in our guide on increasing sales on depop. Remember that the competition on marketplaces like Depop is tough. There are undoubtedly some actions you can take to help lower the likelihood. Scan this QR code to download the app now. To do this, it is your responsibility to ensure that they don't encounter any issues with the item they ordered from you. To connect your PayPal account to Depop, follow these steps: Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. To show the actual item the customer will receive, you should typically use your own photos. Besides, they also have a Seller Service Fee that is only charged on UK-EU transactions. The seller can accept or decline your offer. This is advantageous because it will make it easier for your buyer to locate your goods if they are looking for something that matches your description. These are commissions that Depop takes from every sale made through the BUY button. Follow these steps to list your first item: Once an item is sold, Depop will email you a shipping label that you will need to print and pack up your item with. So far, youve created your account, connected your PayPal account, listed your items, made your first sale, and shipped the item to the buyer. However, the flat 10% selling fee that we discussed is charged only when you sell an item. However, like in any business transaction, issues can arise. When you give a refund for the transaction, you wont be able to get the fee back. You are viewing the PayPal Community Archives. Depop - buy, sell, discover unique fashion Skip to main content Log in Menswear Womenswear Jewellery Beauty More Brands Top searches Find your style Shop the biggest brands you know and love. This includes inaccurate statements of sizes, colors, flaws, counterfeit, condition, missing items or incorrect items. But how to cancel an order on Depop as seller? Depop will then conduct an evaluation to see whether your item is significantly not as described. Depop Payments or Klarna If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Make yours stand out with bright and sharp pictures. Your item was described and shown accurately. Buyer requested a refund as unauthorized transaction on Depop. Although you might not be able to completely prevent a buyers request for a return. This is how you refund a buyer paying with depop payments: Depop states that its required to have an active card (debit or credit) attached to your account to use this refund method. Ready to get started? Copyright 2023 Shift4Shop. How do I refund a buyer? - Depop help GB Comment * document.getElementById("comment").setAttribute( "id", "aba6bebf76ed5bce210ced47eb57ab64" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Step 4: Tap on 'Connect PayPal'. The key difference between Depop and these other platforms is its user base and social media-like structure. To send a partial refund, switch to the 'Partial refund'-tab and type in or select the amount you'd like to refund. A sub for discussing all things Depop. For the most part, you want to use your own photos to show the actual item the customer will be getting. Once marked as finished, it will automatically revert to your bank account or credit card, but it can take up to a week for the bank and slightly longer for a c.c. Many people may wonder can you cancel a Depop order as a buyer. Depop will also charge an additional 1.29% seller service fee for UK-EU transactions. When a dispute like this arises, you must do the following: Being obedient to Depop's policies is important. Remember to answer them in a timely fashion and honestly. Here's how you can use DoNotPay to appeal fees: There are several advantages of leveraging DoNotPay services: Appealing Depop fees is just one of many things DoNotPay can help you with. A listing page is where the customers view a product. You should respond within 24 hours to resolve it quickly before asking for Depop's help should you unsuccessfully find a resolution with the buyer. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your account. This makes a lot of sense because you will be able to issue refunds to customers who used Depop Payments even if your overall balance is low. Need to refund a buyer because they put the wrong address so they need to make the purchase again and cba to send a form off for quick refund like that! Facts to Know. Things to Know, Are Nike Blazers True To Size? So do you know, We found 15 urban outfitters alternatives that are just as edgy, fun, cool, and most importantly, way kinder to the, Your email address will not be published. Depending on the buyer's dispute, you may give them a partial or a full refund in your app or with the help of Depop Support. Note that counterfeit items must be automatically be refunded without the need for the buyer to return the item as shipping any counterfeit goods is illegal. Therefore, It is crucial to know the process of how to deal with returns and ultimately how to avoid them. Items are usually secondhand or homemade. The biggest misconception about establishing a remote company is how Aside from the toilet paper shortages and newly-formed streaming service addictions, the pandemic has also given rise to a number of more positive trends, like a huge boom in new startups that have How to Sell on Depop A Beginners Guide, What You Need to Know Before Selling on Depop. However, it is also good to use stock photos if you have them. Depop refunds - PayPal Community With an effective product description, you can convince the customer to click the Buy now button. To complete the action, click confirm refund after youve finished. Click the ' Refund ' button. - Sell safely with Depop's Seller Protection Policy and ship as soon as the sale has gone through. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app. More on this later. This includes exaggerated claims about the sizes, hues, flaws, authenticity, state, absence of, or wrongness of the items. By browsing this website, you consent to the use of cookies. If the seller were a business and had an automated notification system that the product had been sent to you, this would be a simple process. Since there's no way you can avoid Depop fees, your best bet is to appeal for the fee waiver. If the item appears to be not as described, your customer may open a return request up to 180 days after the transaction date, according to these conditions. Users can buy and sell clothing, accessories, and beauty products. Paypal notified me that I received a refund but after months of waiting, no money was actually transferred to my bank balance. Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. Top 11 Reasons 2023, Are Gel Manicures Bad for Your Nails? Add photos, description, price, and all the other details that weve discussed above about your product. Additionally, you want the item to be as visible to the customer as possible, including the print, fabric, quality, and any flaws. I lady recently bought a pair of leggings from myself on depop. Make sure the lighting is ideal so that the clothings colors appear true. Depop currently doesnt have their own payment system, so all purchases go through PayPal, whether the buyer payment is made with PayPal balance or Debit/Credit card. What is the true color/colors of the item? Always keep your proof of shipping and delivery. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? Along with showing an accurate photo, you need to have accurate descriptions on your listing. Ill show yall what depop is saying. Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. then she demanded i venmo her, i refused because i don't want to pay outside of the app. Unless your item has not been sent or is not as described, you are not required to offer a refund when selling as an individual. i bought a top and trousers on depop, they weren't shipped for 8 days + won't be until sometime next week maybe. By selling print-on-demand products, you wont need to have an inventory in stock. 1999-2023 PayPal, Inc. All rights reserved. Note: Be aware that any sale of confirmed counterfeit items, PayPal and Depop may not be able to arrange or facilitate a return. Step 2: Tap on the 'Setting icon' from the top right side of the screen. You can also describe regular items to fit trends (although remember to be honest). In any business, including online selling, creating a seamless and good buyer experience is an essential part. Display your item from all possible perspectives. The best listings answer the following questions your customers may have: Besides being a great space to find buyers for your items, Depop Seller Protection is a valuable aspect of using the platform. Ensure that the item is well lit and the details are clearly captured. For the kind of photos that will help you reduce the number of return requests, follow the advice below. Depending on how they bought your item, a buyer's refund will be handled differently on Depop. Enter all information that you have about an item, and write a complete description. Your business may be significantly impacted by your honesty as a seller. Since Depop doesnt have their own payment method, and your buyer payments are sent to your PayPal account, so youll have to issue a refund via PayPal. More on this later. But still, no matter how easy it is to start selling on Depop, selling on any platform for the first time may seem confusing at first. ?The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie refund rather than your normal funding source. I went to the bank to get it checked and they confirmed that no refund was sent to my account. Shop now r/Depop on Reddit: got refunded after seller didn't ship for 2 weeks All you have to do is sign up here, and we will text you the link to the app. Depop is an excellent marketplace on which to launch a business or sell products on your own to generate extra income. You must conduct a search for the specific transaction that the buyer made on the Summary page. Make sure to only use clear, high-quality photos in order to stand out from the competition. If accepted, you still have to follow the checkout process to actually purchase the item for that price. Pricing is another important aspect when it comes to selling. Before claiming that your item is authentic, always make sure it is. Facts to Know, How Much is a Gel Manicure? Therefore, you will lose out on the fee costs for PayPals service. Use the three tips below to reduce return requests and boost sales! What is a Midi Dress? OneShop is a financial technology company, not a bank. Here you can learn how to process returns using Depop Payment and Paypal. If you have trendy items you dont want, list them quickly to get buyers to see them. All your transactions must be within the app, and you must use Depop payments. How big is it, and what are the dimensions? When it comes to print-on-demand service providers, we recommend Printful and Printify. To help you seamlessly and conveniently cross-list across other platforms like Poshmark and Mercari, automation bots are created, and one of them is OneShop. Overall the goal in our tips listed below is for you to be as transparent as possible regarding the item details. Inflation is a standard economic process. I haven't received my item - Depop help GB Its important that buyers receive the item they anticipated when they placed their order because a good description of your item will determine their expectations. Step 3: Now tap on the 'PayPal account'. All that you need to do is get your buyer to return the item using tracked shipping. There are millions of items for sale on Depop. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Avoid having disputes on your products and having your Depop account suspended. Your item was as described, but the buyer changed their mind. To avoid this situation entirely, we have some tips below to help with the accuracy of your listings. Fee refunds through Depop Payments are automatically processed. There is also a standard transaction fee of about 2.9% plus /0.30 across Depop Payments and PayPal, but it varies with your location and PayPal account setup. Follow these common, helpful tips to writing effective product descriptions: Implement these tips while writing your description to optimize your listing pages for more sales. Your item is on Depops prohibited items list. Your PayPal account is connected to your Depop account. Surely this isnt correct, Ive stated I dont do refunds but Im doing it to be nice. After you go through the steps of formally issuing a return on the platform, arranging the return is the next step. I recently bought something off of depop through PayPal for a good bit of money. @InternetGirl. The more satisfied your customers are the fewer issues. A responsible seller is very unlikely to receive any disputes. Tap > tap All sold items. Facts to Know, How to Do Bubble Braids? I went to the bank to get it checked and they confirmed that no refund was sent to my account. You must also include a return address if your item is requested to be sent back to you. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. How do I refund a buyer? - Depop help GB Buying happens every day. However, the buyer must have a solid reason to request a refund. Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. Depop is a website and mobile app available in over 150 countries with over 26 million active users. As a seller, you might want to cancel order on Depop if there is an issue with the items being shipped, the delivery schedule, or if the customer requests it. If you want to sell online, whether its on Depop or any other marketplace, but dont have the inventory, then you can still sell! You can select shipping with Depop, meaning you dont have to configure shipping manually. Selling your items on Depop is a simple process. depop refund - PayPal Community Simply take four photos of your item in natural sunlight to make a huge improvement on the quality of your images. You will be paid as soon as the item sells. This content may be old or outdated. Have you bought anything and paid for it via paypal since the refund should have gone in? Some of the information types that you can enter when you make a listing are optional. Provide a few details and leave the rest to us. Any other method of sending Depop refunds can be a surefire way to be conned. Try taking pictures with natural light either outside or from a window. To cancel your order if you are a Depop seller and your customer has paid by the Depop Payments refundsmethod, you only have to visit the All sold items list in your profile and click on Refund to the products of the order that you want to cancel and in this way, you will be able to cancel the order. You can choose to issue a full or partial refund through the Depop app or work with Depop Support to facilitate a return. With tools by SellerAider, you can automate a lot of the tedious work associated with running a Depop shop such as: So can you cancel a Depop order? While some use stock photos, it is always a good practice to use yours. All while being more cost-effective and sustainable than traditional shopping. Answered 2023, Can You Get a Gel Manicure While Pregnant? That is why, before you venture into something, it is crucial to know the process of vending, what could cause problems, and how you could solve them. Your transaction was made outside of the platform. If the item is brand new, check the retail price or similar brand new listings as yours and take it from there. Suppose both parties did not arrive at a resolution. Depop - buy, sell, discover unique fashion But, take note that not all buyers are the same. Please read rules before posting. The fee will be taken from your connected PayPal account or the card you are using on your Depop account. Because they understand that time is money, the top sellers on Depop use automation to increase productivity and get around these problems. It may be worth investing into an authentication service for higher priced or luxury items. The honesty of your listing will help limit the number of return requests that you receive. It's an excellent place for young entrepreneurs, as it doesn't require any fees to join, and there are no listing or final value fees. Aside from making your item appear on buyer searches accurately, a clear and complete description is what helps push your buyer to finalize their purchase decision. On Depop, a common issue for sellers is that customers request a return. We will reimburse you for the Depop fee if you have refunded any sales. Do not forget how fierce the competition is on websites like Depop. When it comes to payments made through this platform, the process itself is fairly straightforward: Click on the Home button after logging in, Tap on the button All Sold Items, Track the transaction in question and click the Refund button, Choose between a full or partial refund, Confirm the process and finish with the action. You should be aware that PayPal charges a fee for the transaction. This will help buyers see how they can use your items to keep up with trends. Depop also has a page to guide buyers on how to open a dispute against the seller if they received a product not as described. You will undoubtedly have to handle a refund or a return while selling on Depop, that much is certain. If you want to know how to cancel Depop order as buyer or seller, youve come to the right place. Put some cash into an emergency fund. Aside from claiming that an item is authentic when it's not, Depop's guidelines prohibit selling fake or counterfeit items. Depop Returns & Refunds - How to Handle Them - SellerAider Once youre logged in, click on Sell from the top right side. Find the Summary page on your PayPal account. These fees can add up to a significant amount, especially for larger transactions. To provide a good customer experience, remember to ensure that the item is clean before you pack it. Find and click on the Transaction Details button, Click on the Issue a refund button that you will find on the Transaction Details page, Ensure that the refund is completed before exited out of the page. Step 1: Log in to your Depop account on their website. Things to Know, Are Nike Blazers True To Size? With the pandemic affecting everyones life in many ways, many people have tapped into the possibility of doing business remotely. The product listing must use original photos; stock pictures, supplier photos and customer photos are forbidden. However, we recommend you shoot a video of your item as well to give Depop shoppers a better idea of how your product looks in action. This is how you refund a buyer paying with Depop payments: According to Depop, in order to use this refund method, you must have an attached, active debit or credit card. - Get paid directly into their bank account. This behavior is against Depops rules and will not help you get more or repeat buyers. How To Prevent Returns & Refunds On Depop? The aim of the advice we provide below is for you to provide as much information about the items specifics as you can. What Are Riding Boots? Things to Know, When Were Nike Blazers Made? This will ensure that they can provide proof of return so the refund can be processed. You must personally design, source and purchase the items you intend to sell to determine quality and standards of your supplier. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. If shes unhappy surely she should pay the postage for return? Click on the 'Receipts' tab. Find the Summary page on your PayPal account. For example, you can raise your concern if the buyer asks for a refund outside Depop and charges you the fee. This way, if the refund gets delayed, it can be processed for them as long as they can provide proof of return. While some have a specific budget to follow, some would also consider buying an item if it is reasonably priced. Facts to Know, Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. Its your responsibility to ensure that your customer receives items exactly how they expect them. For more information, check out our guide on Depop Reviews. This can give your listing an edge over competitors. How you refund a buyer on depop really depends on what method they used to purchase your item. Thats it, youve successfully listed your first item on Depop!
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