We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. Some account services require a fee to make changes to the delivery address. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Rent/Renew a PO Box. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. Since the tickets were purchased via StubHub and you paid them for the tickets they are responsible for you getting reimbursed. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. x, Footer.languageSelector.ja-jp.greeting ***Premium members get two free confirmed 2-hour delivery window requests per year. Thank you for contacting AXS. Change My Address. Enter a transfer amount and select a transfer. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. Find information on our most convenient and affordable shipping and mailing services. To do so, log into your UPS account, select My Delivery and enter in your new address. If the package still goes uncollected at that point, then the package will be returned to the sender. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. I asked for a refund. Make sure your friend registers their own wristband. PROPER CONDUCT. Will Call . Thank you for contacting AXS. The responsibility for a package being delivered to the wrong address depends if the address is incorrect or not. I have spent the last six weeks trying to receive just an approximate date. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_27',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',165,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0_1');.mobile-leaderboard-1-multi-165{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If it isnt, you can contact UPS and let them know the package was addressed to you in error. Sign in to your account on AXS.com or in the AXS app. Therefore, the ultimate responsibility of a package being delivered to the wrong address lies with the shipper or sender. In order to change the address on a UPS package, you will need to contact the sender and let them know the new address. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. You can try contacting them if you have any questions." If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. What are the most common delivery methods? If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). AXS is not responsible for the acts or omissions of any venue or Client. All fees and charges relating to your transaction will be disclosed to you during the purchase process. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). Due to the time frame to the tournament, Im requesting a full refund. Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. How do I make changes to a delivery I have sent? If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. Additionally, you may incur additional charges, such as a fee if a package needs to be returned to the sender or a fee to redirect the package to the new address. I even asked to speak to a manager and was refused to speak to one and the rude agent hung up on me. Learn more aboutFedEx Delivery Manager. From the app, you are only able to change your zip code and password. AXS holds onto funds from resale of tickets. 2023 On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. Thanks for signing up for the event guide! Yes, UPS does have a live chat feature. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). Welcome to USPS.com. International Association of Better Business Bureaus. They asked for these documents to change a damn name. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. You can also submit a Help Request Form on their website at www. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. ups. My package from AXS arrived today with just a sheet of paper and NO WRISTBAND. I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Exceeding these limits may result in cancellation of orders without notice. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. The customer service representative can help correct the address if possible. Tried changing the name on my AXS account from my ex, to mine. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. I also do not understand why they did not send with signature required. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. BBB Business Profiles generally cover a three-year reporting period. After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Click on Your Account. If UPS delivers a package that isnt yours, its important to take the appropriate steps to return the package to the sender. I did not approve a second charge they're impossible to get a hold of idk what else to do. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. Signing up is free, and you can choose between two levels of membership. . Unfortunately your request is denied. I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Footer.languageSelector.ja-jp.region If you are purchasing a resale ticket (i.e. **************************************************************************We apologize for the inconvenience. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. All applicable fees and charges will be disclosed prior to completion of your purchase. Dollars. Ticket Delivery . x, Hello! Yes, you can change your delivery address with UPS before the first attempt. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Please be sure when accessing the AXS app you are NOT connected to WiFi. BBB Business Profiles are subject to change at any time. Required fields are marked *. Your email address will not be published. This policy will apply regardless of how the error occurred. See details. In these cases, customer service will attempt to contact you, using the information we have on file. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Please consult the seller fee information found within our Service. ******* will also be getting a complaint. I can understand the confusion on who is responsible in this matter. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. 1 Reply GMHoodwink 24 days ago Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. I missed the delivery of my package and got a notice instead. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax.You are urged to review all pages displayed during your completion of a purchase. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. Can I leave a ticket at will call for a friend? Refunds can take 5-7 business days for the funds to be received. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. Premium allows you to make unlimited changes to your deliveries at no additional cost. x. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. To reroute a package, you need the tracking number and the address to which you want the package delivered.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_5',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. The tickets are no longer valid and will not gain you entry to the event. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. 5. There are no suggested results at this time. The customer service team should be able to help you update the delivery address. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Get Shipping Help. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. I contacted *** and **** to no avail. Such fees and charges may vary. Unless otherwise stated as part of the purchase, any primary tickets (i.e. You will then be asked to provide the address you want the package to be delivered to. To read the updated Privacy Policy, please. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. On the first delivery attempt, a shipping label is left at the recipients door. They shipped my tickets to the wrong address even after updating my address months before. To do this on the date of the concert! On 3/20/23 I received the following email. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. The recipient will then have to contact UPS to arrange a suitable delivery. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. 732 complaints closed in the last 12 months. An adult must sign for these packages at the time of delivery. This way, if the package is lost or delivered to the wrong address, then the shipper can have proof that it was delivered to a specific address. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Free Boxes. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Postal Service. mail In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Note that complaint text that is displayed might not represent all complaints filed with BBB. You should base your purchase decision solely on the information provided. A per-order delivery fee may also be assessed, depending on the delivery method. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). You are urged to review all pages displayed during your completion of a purchase. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. So went to check my bank account and I was charge the $42 for the ticket. If the package was sent to an incorrect address, then the sender is responsible. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If buyers Payment Method provider does not remit payment, the transaction will be canceled. If the driver is unable to deliver to the address, they will attempt to leave the package with a neighbour. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Through the website, log in to your account, locate the package you need to reroute and select "Change Delivery. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. All ticket prices for events that occur in Canada are stated in Canadian Dollars. See the picture attached I shows the charge and the date. Depending on the situation, you may need to contact the sender of the package to confirm the change. Service Alert Due to Situation in Ukraine. Event date, time, talent, participants and rosters are subject to change without notice. Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. Get answers to product and service FAQs quickly, without having to make a call. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. The extension will grant them an additional two business days to collect their package. Next to the delivery address, click the down arrow . Tell the driver where to leave the package. You can do it all in one place. How long does it take to receive them? Be sure to inquire about the process for a return, as it can vary depending on the options available. I called AXS and waited on the phone for a long time - put on hold, etc. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. My ticket ID is ****. UPS Express Critical and freight shipments are not eligible for this service. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). You may also need to contact your shipper, as additional compensation may be offered in some cases. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . Our helpline number is 1-888-929-7849. If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. I offered to pay for ***** over night but they refuse. United Parcel Service of America, Inc. All rights reserved. Yes, it is possible to reroute a UPS package. I have sent the company numerous emails on an approximate date Id receive the tickets on. We notice that your web browser is out-of-date. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. The availability of tickets is subject to change. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. You can do this through the UPS website or by calling their customer service. The AXS app no longer supports WiFi and this can cause your tickets not to appear. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. The place I found I could update a shipping address for passes is at the AXS Fan account page. Sign up now. After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Thank you for contacting AXS. 1. Both you and the receiver can use the packages tracking number to check the status of the intercept request. in the event description page, in pop-up boxes, or in an email). Skip Send Links Send. Dont see what youre looking for? By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). I have just made a simple request. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. This can be found on their website, specifically the Help page. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19).
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