Let us know if you find downed or uncovered wires or cables in your area. Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Find out what is going on. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. It only takes a minute to sign up. Using an Ohm Meter to test for bonding of a subpanel. The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. Spectrum outages have been causing frustration for many of the company's customers. @GetSpectrum what the hell!!! They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. From there, click the 'New Message' icon. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. And, no answer.". @Ask_Spectrum is there an internet outage in 40214 zip code? Where is the line down? I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! Your dispatch is the problem, undersized and a separate dept. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Why does this exterior paint keep blistering? 3+ month old thread being closed due to age. rev2023.4.21.43403. Hed cut them and strap them back as far as possible. Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. If additional resources are needed (bucket trucks, street closures, etc.) I hate your company so much. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Say "No account." You may want to contact Verizon to report low hanging cable lines. In 2016 Spectrum acquired Time Warner Cable. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. I have a problem with Spectrum It shouldn't take that long. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. Terrible service I want a credit for the downtime and the poor service. Call us anytime at. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. He would also remove the phone and cable boxes and all the wiring once connected to those services. We miss Time Warner. In most cases, these lines are installed when your home's being built. We have called and spoke to multiple, nice service reps. @GetSpectrum The WORLD has a pandemic and you raise rates? Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. STOP WITH THE EMERGENCY ALERT SYSTEM!! Even after speaking with him. Are you able to view a service point for local cable tv service in either direction? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Realtime status of outages and problems with service providers. STOP WITH THE EMERGENCY ALERT SYSTEM!! @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? And I have a very loud mouth. paulbfagan 3 yr. ago True! To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. The first step is to be sure you know the difference. X | `>`. I must say the third young man was very helpful and didn't try to pawn me off on someone else. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. The smaller wires were for phones and cable-connected TV and Internet. Licensed electricians, who work with power lines and various kinds of cable every day, can tell at a glance what is safe to touch and what needs to be switched off before they start working. Leave a message in the comments section! @Ask_Spectrum is there an outage in 53593? Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? Spectrum tech caused this and just left, who does that? Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. @Ask_Spectrum We have DMd for 2 days. How do we safely remove these without getting electrocuted? The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. Need for water pressure regulator when increasing supply line. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. Type your message in the text area that appears at the bottom of the window and hit enter to send. Is it in the street, your yard, etc.? If you have any tips or frustrations you wish to share, please leave a message in the comments section! In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. There's no good answer on why the burying of cables is sometimes forgotten. In the last three months, how would you rate Spectrum? I can't go anywhere else to work for obvious reasons. It is the second largest cable operator in the United States. The following are the most recent problems reported by Spectrum users through our website. These are part of the PSE&G system. All rights reserved. Advertisement. Click that or follow this link: https://comca.st/3dmD3n4. Learn more about Stack Overflow the company, and our products. As a result, you have been temporary blocked from accessing the website. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Hello, @user_ff2852. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Move a gas meter 150ft or install your own gas line? If you are experiencing problems with Spectrum, please submit a report below. That said, cable lines tend to be buried fairly shallow. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! It's your service or modem. They no longer care about customer retention. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. ET. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Can the game be left in an invalid state if all state-based actions are replaced? If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. It's not them. The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. Click the "direct message" icon. Frustrations? Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. The cable goes from the pole in my backyard to my neighbor's house. Making statements based on opinion; back them up with references or personal experience. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Called xfinity x7!! I don't think this is allowed. Very reliable. I have escalated your issue to the Comcast Team available to these forums. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. . If you are having issues, please submit a report below. Your dispatch is the problem, undersized and a separate dept. She said ever . Just watch out for your own sprinkler systems. Please send us a Private Direct Message so that we can get started on addressing this concern. My home has a similar issue with both Spectrum cable wires and . just taking a moment to say that @GetSpectrum sucks. Realtime status of outages and problems with service providers. Connect and share knowledge within a single location that is structured and easy to search. But comm lines on your property are easy enough to move a foot or so to the side. @GetSpectrum Your letting me down! In the last three months, how would you rate Spectrum? "Signpost" puzzle from Tatham's collection. I have tickets in and it has been two months. We have live sports, international channels, and premium channels, and pay-per-view extras. Is there a generic term for these trajectories? Criterion Digital 2023. A minor scale definition: am I missing something? Very reliable. Terrible service I want a credit for the downtime and the poor service. The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. Want easy home advice delivered right to your phone? This material may not be published, broadcast, rewritten, or redistributed. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Zip 90004. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. Click "Send a private message" and private message me. Some problems detected. A: Cable and phone wires dont carry current, so its safe to remove them. what number and what do i say to get in touch with people. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. Crumbling concrete porch? I was patient before. Just select Xfinity support and you will be able to speak with the next available specialist. and our Who is responsible to relocate cable TV line? ET. Even after speaking with him. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Please let us know what issue you are experiencing with Spectrum: Thank you for the report! An official employee, such as myself or whoever is first available, will respond. @GetSpectrum The WORLD has a pandemic and you raise rates? Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. Mastering the fine art of adjusting bifold doors. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. Plot a one variable function with different values for parameters? If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. From there, click the 'New Message' icon. All numbers are for sales or troubleshooting services. Remember: This number is just for unburied ground cables. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Customer service has been useless!!!. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. Thanks for contributing an answer to Home Improvement Stack Exchange! It's not my router. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. @GetSpectrum Literal internet disconnects every 25-45 mins. However, its critical not to cut into a power line, as you know. - BMitch . New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. How to check for #1 being either `d` or `h` with latex3? They'll come mark their lines. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Williams suspects the cable is Comcasts because the cable is above ground. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. The most recent Spectrum outage reports came from the following cities: Having problems? Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. Useful comments include a description of the problem, city and postal code. Ensure you are first signed in, then you will see an icon at the top right of your page. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? When asked if you want to order new service, say "No." The best answers are voted up and rise to the top, Not the answer you're looking for? If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. Users are reporting problems related to: internet, wi-fi and tv. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. It looks like you're new here. We can most definitely take a further look at this issue. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. @Ask_Spectrum we are trying to watch the congressional hearing!!! Verizon service typically comes in underground, he said. They can resolve the problem. My hardline connection to my PC never has connection issues. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. Nonbinary student banned from prom for wearing a suit. Type your message in the text area near the bottom of the window. The density of these reports is depicted by the color scale as shown below. Call 800.288.2020 and select Repair. delays are possible. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . They say the cable will be buried later in the week. Try visiting the following official links: We are happy to look into this further. What was the actual cockpit layout and crew of the Mi-24A? Thats exactly what happened to Carole Meyer in Fishers. Unless it's a hazard you will have to wait until the outage is resolved first. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Question About Spectrum Voice (Landline) Caller ID Information? i need someone to come out a fix it, who do i call? In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. Now I'm furious. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. I'll have to give it a shot. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. $55 in monthly increases over less than four years. We look forward to meeting you there! @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Could you please send our team a private message with your full name and full address? By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Great news. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. First, call the service providers phone number listed on your bill. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. Spectrum serves homes and businesses in 25 states. The owner of the cable needs to be involved. We miss Time Warner. Check back often for a reply in this thread from a Comcast Official Employee. . It is the second largest cable operator in the United States. Reddit and its partners use cookies and similar technologies to provide you with a better experience. @Ask_Spectrum We have DMd for 2 days. How can I mark capped drip line outlets from irrigation systems? Below is a sample of our national line up. Latest outage, problems and issue reports in social media. Thank you for visiting and posting on our Forum. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Asking for help, clarification, or responding to other answers. However, they didn't prune anything near the cable. After spending 45 minutes and 3 service people, I am exhausted. This article was published more than4 years ago. How to combine independent probability distributions? Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. @Ask_Spectrum why ******** do yall keep raising my bill? In most states you need to call before you dig. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Then, to let us know why you're calling, say Line is down.. The price of my internet only service was bumped up in the middle of this pandemic. The "Xfinity Support" graphic replaces the "To:" line. Thats a drainage problem. Find out what is going on. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! A tree in my back yard has two large branches resting on the phone/TV cables. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. $80 a month for JUST WIFI? @Ask_Spectrum we are trying to watch the congressional hearing!!! my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. A few years ago Spectrum acquired Time Warner Cable. One box was for phone service, the other for cable. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Try visiting the following official links: We are happy to look into this further. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Seems easy enough for a coaxial/tv cable. Unfortunately, the cable TV line runs diagonal across my entire back yard. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. @Ask_Spectrum outage again in Brooklyn. Can someone explain why this point is giving me 8.3V? If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. 1. What does 'They're at four. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Are you experiencing issues or an outage? -HB, I understand the frustration that issues on the account can cause. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Share them here. We're sorry that didn't solve your issue. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Who has the worst service. Typically there is contact information on the pole itself referencing who "owns" the pole. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. 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