4. Please Note: If you received a wrong item/size or damaged/defective item, after selecting the corresponding reason and adding photos for the explanation, your request would be automatically forwarded to our customer service team and theyll look into the issues and give you a satisfactory solution. Just plain mad. Please all be really careful with their alteration service. We also appreciate your honest feedback about your experience. Tailoring Time is displayed on each dress's product page. Wear an unpadded bra (your dress will have a built-in bra), Pull tape across the fullest part of the bust, Usually about 1 inch (ca. Or you can input your email address and click "Send", then you'll be emailed the PDF file and detailed instructions for your return. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons. Try-On Dresses must be postmarked for return by the 7th day of delivery. Have a nice day.----------------------------------------------------------------------Replied:Dear customer, Thank you for your feedback. 2. Shipping status is not updated regularly. We are really impressed with the quality!! If you received promotional gifts with your order, but need to return your order, you may keep these gifts. 1. It felt great! NBA Store Returns PolicyWhat Items Are Refundable? The logic is to make the gum hard so that it can't then be removed with ease. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. We will process the refund when we get the returned package and confirm that the product has the problems mentioned. Order overdue by less than 10 days may be cancelled for a full refund; or you may keep it and get a 30% reimbursement upon delivery. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Received regular emails about my order including shipment tracking etc. 2. 5. How good is their customer service for returns? Delivery times are between15-30 daysto all major destinations. 6. BEIJING China said on Tuesday that it would no longer require travelers entering the country to show a negative P.C.R. How Does the eBay Return Policy Help You Deal With Unwanted Items? Please include an explanation and photographs stating the reason for your return. Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 2MB. In the event the business is responsive, complainants allege JJ's House may deny refund requests, but . Even our seamstress comments on the quality. Check the, Yes. Absolutely disgusting. 3. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. 11100 W 82nd St Ste A, Lenexa, KS 66214-1502. We cannot process the return of any faulty item. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Company: TOP BRIDAL PTE. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation. Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you choose to return the packages by yourself at your cost instead of using our return label, youll need to confirm the return delivery status by yourself. Its really beautiful. After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used dont go to waste. All the return item(s) will go through inspections. However, it is important to note that our dresses are made to order. Alternatively, you can retrieve the tracking number on the order details page via this link. I read reviews that mentioned their sizing was generous. Cancel order 2472 hours after payment: 80% refund + shipping fee. * Original shipping fee & return shipping fee will not be refunded. Thus, order cancellations may involve a cancellation fee. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. THE SHIPPING IS RIDICULOUS . 5. We also appreciate your honest feedback about your experience. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Mail letters without waiting in long lines, For mis-shipped productsitems that are different from the ones you orderedthe company is responsible for an item exchange and postage, If you received an item in the wrong color, you are eligible for a full refund, Items damaged during delivery are eligible for a full refund if you obtain the Proof of Damage documentation from a delivery carrier, Items with major fitting or sizing issues are also eligible for a full refund, or the company will reimburse you up to 40% of the price if you make tailoring adjustments yourself, Items in a different color to the one you ordered may be eligible for an exchange or a refundcheck with JJs House customer service first, Items that you ordered and received in the correct size but that do not fit, Stand by for a return address and Product Return Form that the Customer Service will send to you, Fill out the Product Return Form and include it with your return package, Send the item to the vendor with your local post office within five days of receiving the Return Form, Provide a few details about your purchased item. From ordering try-ons to returns to my final order, everything went easy and smooth. To clean part of the handbags (except handbags made from silk and satin), you may use a toothbrush combined with mild soap. Enter your Order Number and Email Address to see your order details. 8. The whole refund process will be faster. The return form must be included in your return package. I ordered a dress for my son's upcoming wedding. I would have thought that everything is covered. Share your photos and videos with others to prove the truth of your words. To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page). Please note that you need to contact us to initiate the returning process. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you insist on returning such items, please submit your request to our customer service team by following instructions: 1. 4. The Hollow to hem(front) measurement of our standard dresses already includes 2 inches (ca.5 cm) extra to fit high heels. Shipping costvaries for different items. Since one cannot trust anybody, one should keep her purse with herself all the time even if one is in a close friend's party. Please Contact Us with your new email address. JJ's House's reply: Dear customer, Thank you for your review. If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Have been in contact with customer service and they have offered me 40% of my money back. Founded in 2010, JJsHouse is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses, and accessories. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package. You may need to Contact US to initiate the return process within 14 days upon receiving your items. Slight color aberrationmay not mean that the dressis defective or mis-shipped. After you going to your order page, you can follow the instructions below to initiate the return request process yourself: For a better return experience, currently we provide a Self-Return Service for returnable items. Our customer service team may cancel an order believed to have been made with that intention. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request a cancellation. Hope to hear from you soon. Find the order that you want to return on the "My Orders" page. It was very easy to order the right true to size dress. We also appreciate your honest feedback about your experience. The detergent has to be tried out on some inconspicuous place of the bag to prove that the detergent won't damage the handbag. JJs House is a global online retailer. Personalized items cannot be returned. Please enter the verification code on the picture: *. 4. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Items must be received within 30 days from the date of delivery to be eligible for exchanges. JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. Mis-shipped products: Once we have confirmed yourmis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. We are sorry to hear that you are not happy with the shopping experience with us. The washed bags should be dried in a shady place with good ventilation. Delivery was quick and tailoring was very accurate. * We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information. Looking forward to serving you again! If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible.". Allow up to 15 working days for the funds to be credited to your original form of payment. 7. All new orders are subject to current production times and prices. As of April 14, 2022, JJ's House does offer international shipping policies. They take anywhere from 2-10 business days to arrive. Ordered 2 dresses and 2 jumpsuits custom made for my 4 bridesmaids. Shipment was 7. We will process the refund immediately after the package has been scanned and confirmed back into our warehouse.
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