Googled a local hotel. Only to find out later, that this was a fraud. The bill on the confirmation was $102.27 from CCI. Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. The $61.51 is listed as Tax Recovery Charges & Service Fees. more than the motel would have charged us directly. CCI Hotel Reservations Complaints? I booked 3 rooms last summer with CCI Hotel Reservations. Got there and was told they had no pet friendly rooms. She was not aware the site was a scam and typically we have used reputable sites she simply didn't think anything of it booked on 6/11/22 for reservation date of 6/15/22. First time ever going online to book hotels and it will definitely be my last. We paid approximately 1,500 Canadian dollars, around 700 sterling." She complained to Booking.com and it refunded her. (Total We got a hotel reservation for one night in Scottsdale AZ. I have found numerous reviews about them, WARNING people. I thought we were talking to hotel directly. That's a big difference. Us too. What can be done to put this fraud out of business? Booked a 2 night stay at a Hilton in DC through what I thought was the Hilton website directly. "It is not included, unfortunately, " she said. I assumed I was speaking to someone at the hotel since it was a local number. On my departing receipt from the hotel, the $521.80 charge did not show up. This will surely increase the credibility of your complaint. I was told I would need to contact CCI to have the taxes reversed. Price was inflated and the company refuses to provide any invoice so I cannot get reimbursed through my job, as this was business travel, so I'm out almost $900. They said it would be $66 a night . Sue the hotel. The site quoted me $181 per night and then charged me $365 per night. That was almost an extra night! Booked a reservation for a 2 night stay. What went wrong? February [protected] We should have paid $832.96, a difference of $475.02, which the so called booking agency kept. Reservation No. Strange!!! A cordial enough fellow came on. I had the following experience this weekend. When the charge showed up on the credit card statement the total was way over the quoted room rate. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. This review was chosen algorithmically as the most valued customer feedback. Its worth it. We arrived at the Papago Inn only to discover that the room we were given was disgusting with a broken bathroom door that had peeling paint, orange water damage stains all over bathroom baseboard, walls soft and water damaged, ceiling Be aware of this scam. I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. Customer reviews have given it 1 out of 5 stars, and more than 1,800 complaints have been filed in the past three years. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I called CCI and explained my situation, the rep Melanie told me I would have to contact the hotel directly and have them confirm that I left. CHECKCARD CCI*HOTEL@GETAROOM 800-468-3578, POS Debit CCI*HOTEL@GETAROOM 800-468-3578, POS PURCH CCI*HOTEL@GETAROOM 800-468-3578, POS PURCHASE CCI*HOTEL@GETAROOM 800-468-3578, POS REFUND CCI*HOTEL@GETAROOM 800-468-3578, Visa Check Card CCI*HOTEL@GETAROOM 800-468-3578 MC, Misc. That's an upcharge of about $100 -- WOW. this third party site added changed the price and added $92 on to a $190 hotel room charge in additional, undisclosed taxes. The desk clerk told me not to worry about a room charge since I had only been in the room 20 minutes. My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! Please cc; Mr. Brett Keller, Mr. David Litman, Mr Robert Diener He said I had to go thru getaroom to get my money back. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I want my money back. by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room. I knew it was all a mistake and immediately called American Express and Paul Make people and Google aware of the practices of this people. CCI reservations mentioned NOTHING about an upcharge, especially about $100. NOTE, some hotels charge for the entire stay. She only told me that Hotel Values works with many hotels as a third-party business. I did not realize I was booking through them. I called CCI and was on the phone with them for 3 hours off and on. My complaint though is with the reservation desk. This people are crooks that need to be put out of business. 2022 I was online to make a reservation at the Guest Lodge Gainesville, GA for Thursday September 29. This company is STEALING money! CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. made reservations for springhill suites and was charges for cci in texas, Happened to me, too. I accidentally booked a reservation for the Hilton in Philly through their website thinking i was booking through Hilton. Three hours later I called to cancel and they said the charges were non-refundable. Trip Planning - How to Protect your Travel Plans. He said the rate was $125. I was just scammed for sixty dollars by CCI Hot-Res through Getaroom. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. Receiving card statement, there is a charge of 406.14 for Cci*Hotel Res. Wrong, my credit card company contacted the company and they refused to refund the charges and said the charges were non-refundable and they had communicated that to me at the time I called to cancel. I told the man at the hotel I would not be there, since I live in Modesto Ca. Avoid this company like you would COVID19. Dear CCI, on Dec. 30, I made a reservation with what I was made to believe was Bottom line I'm out $394.46 for nothing. Apparently though you may end up here by accident just by clicking on a link when you google for hotel deals or when you are on a hotel deal website. Your password has been sent to the specified email address. And considering Made a reservation on the spot for $75. When I arrived at hampton inn un baytown, tx I got charged for that room again. Interestingly I called Best Western to make a reservation and I was routed to CCI Hotel and Best Western Claim its impossible. Called Capital One and they called the 800 number on the charge and they put us on hold for over 10 minutes - this happened twice and we the agent and I realized they were never going to answer. Called the number on the page to make a direct booking with hotel. I hope others read this and do not fall for the same scam. Submit a complaint and get your issue resolved. For a week and a half Ive been told I have a ticket# and they had to call the hotel only to be told they wont refund my money. I called Days INN with them on the line and Days INN confirmed they allow cancellations upto 24hrs of the reservation. There was a charge on my card by CCI Hotel Booking that I did not authorize nor did I know I had been charged $ ***. He then offered my a room at what he said was a sister hotel of the same quality close by. However, since our rates are discounted, youre still going to save the most money by reserving with us. > Be very careful of clicking on random web links after doing internet searches. I never got a Reservation So basically this is a company who is stealing peoples money with no consequences. I made these reservations the evening of October 5, 2021. "That's just taxes and fees, Sir, " he said. What a scam! I booked two rooms. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). More Helpful? All Rights Reserved. Was told that the reservation was made through a third party and they had nothing to do with it. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! Total Price $140.90 But guestreservations.com charged our credit card about 15 minutes after the booking had been done. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). This is not a practice I have ever done. Your resolve to return said price at the end of stay. If you dont recognize the charge, you can email Get a Room at CustomerCare@getaroom.com or call the company at 1-800-468-3578. The hotel didnt find my booking. In my opinion, if those things are done then that greatly reduces the risk of accidentally booking on a random booking site. I went online to make a reservation at Holiday Inn Express in Hilton Head and was quoted a price of $436 - imagine my surprise when I went to check in and I'd been charged $671!!! Be carefull. Thank you for allowing us to service your inquiry, and we sincerely appreciate your business. We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. It wouldn't go through online, so I had to call direct to book, still thinking it was the actual Hilton. Per my recollection the hotel price was around $100 plus 11% tax which was fine with me. CCI Hotel Reservations reviews & complaints There is NOBODY to talk to when you call the phone number!!!!. We are a third party provider of discount rates for many hotels, and therefore do not honor tax exemption. If you need documentation, my doctors at the The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Kind Regards, "What?" Double charges for hotel res. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. Excited to go to the College World Series I made a reservation at the Hilton on Cass Street through CCI Hotels. When I tried to cancel my room reservations, I was unable to get through to CCI Hotel Reservations. GuestReservations.com | Better Business Bureau Profile When I got to the motel she said she couldn't honor the reservation because i had not booked through priceline as that is the only way they will accept reservations. Also be sure you have your R# for the reservation or they refuse to talk to you. The customer service rep I spoke to would not answer my questions. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When I called the hotel directly they had no record of my reservation. When you call the 800# its hangs up on you. Share your photos and videos with others to prove the truth of your words. Even if you don't reach out to the hotel while you're booking, it's worth contacting the property before you arrive. I was charged $142.34. We repeated our complaints. Did you Google the name of the hotel (+ Reservations) then click on the first search result and from there called that businesses telephone number? According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. CCI sent me a copy of their receipt. To my surprise, the sum of six hundred forty nine dollars and twenty six cents was charged to my card on the 28th of July. What a fraudshould not exist! Looked up a hotel on line. Was charged 529.96. The hotel charge was $130.32< CCI charged $187.68. When I got my card statement, I had been charged by CCI even though they had declined my card. I can't be in two places at one time! In the last 2 months I have called many times and get the same 7 day promise. Ended up charging me $173.24 . Going to small claims. The hotel cant find my resrvation anymore its all a joke. Is Travel Expo 2021 legitimate? After entering all my credit card information and hitting 'Submit' the new total was around $150. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). they transferred me to another person. The amount paid to the hotel in connection with the reservation or taxes may vary from the amount we estimate and include in the charge for the customer. Sadly, I join the ranks of those who thought they were dealing directly with a hotel chain (La Quinta in my case) but found out when my crew tried to check in today that the reservation was not through La Quinta or Wyndham. This is clearly exploitive, if not fraudulent. I booked a room at Americas Best Value Inn in Tucson Arizona. You can call or send a short email to the hotel confirming your reservation. Business Details This is a multi-location. May 9 I got online and booked a room I asked about their cancellation policy in case I need to cancel she told me 24 hours for a full refund. Demand the hotel to pay for the drive to another hotel. There are no refunds for no-shows or early check outs! Cci*hotel Reservation I did get thru and talked to someone at CCI and they said it's non refundable. It included breakfast, he said. Need more info if you want help. She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. Alternatively, you may use. Submit a complaint and get your issue resolved. THis is exactly the same procedure we went through that we read in all the negative reviews. I was being evacuated from my home because of a fire. Beware CCI*Hotel Res / getaroom.com Beware - Tripadvisor After I finally reached them--after MANY hours of trying--I had JUST passed the cancellation window. He did the right thing, and we left feeling less burned. Holiday inn say they never received the booking. The purveyor of our reservation is listed on our September credit card statement as "CCI*HOTELRES [protected] TX." On Monday, February 6, 2023, I booked a stay at the Embassy Suites Greenville Golf Resort & Conference Center How did you get rerouted to Getaroom? I ended up making a reservation for two nights at 4:00 pm one afternoon, and by 8:00 pm the same day had to cancel because other activities planned in the trip didn't mesh. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. I made a reservation at the Hampton Inn and Suites, N. Fort Worth-Alliance Airport on March 16, 2020. Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. This is a word created by CCI Hotels Res which is running a fraud/scam where the price BEFORE and AFTER payment is not the same, and definitely not agreed upon. We ended up paying 20.00 more than the hotel would have charged. I called the number provided but it was completely automated, and I was stuck with the reservation. Booked the rooms on the phone with the rep. FRAUD COMPANY in my opinion. Fraudulent third party reservation practices. The email was immediately returned to me with the message that it could not be delivered. This company is STEALING money! on 12/26/19 using a Discover card. This is clearly exploitive, if not fraudulent. They got me for $781. This is the version of our website addressed to speakers of English in the United States. This business should be put out of business! Its odd you say their APP came up as specific hotels dont usually have their own APP. Getaroom: Reviews, Complaints, Customer Claims | ComplaintsBoard Put in 3 different disputes with American Express and they canceled my dispute 3 times over a 5 month period. My refund will be $219.12. However, we didn't even know that we were transferred to this website in the first place! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. So we are making sure others are aware of this. That this 83 year old woman is not fit to travel since my family will not be near by Are you a travel agent that uses hotelbeds sometimes? - Nyckel, machine learning API We use cookies to improve your experience on our site and to show you personalised advertising. I heard the name get a room and immediately tried to cancel. So almost $500 I have been scammed due to this company or scammers whatever you want to call them. Used them to book a hotel and they never actually made the reservation. It was my first time ever booking a hotel online and it will definitely be my last. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Desired outcome: I thought that was my room charge. Bravo Sierra. I called Hotel Values on 10/30/22. When I received my visa payment I then see I was charged $312 USD which then converted into over $400 Can. We declined the certificate. First seen on October 12, 2021, Last updated on October 12, 2021. . Surprise, Surprise, Surprise Like so the many other I too was searching the internet for hotels. The page displayed was identical to the Hilton web page. Credit card statement showed a charge of 123.10. Arrived at the hotel and they could not confirm the price we paid. As an independent booking service offering over 100,000 hotels worldwide, we can get you the same deals you expect with a bigger travel agency or direct from the hotel. Please dont use this CCI*Hotel! Also be sure you have your R# for the reservation or they refuse to talk to you. These people have terrible customer service, also clueless unbelievable!!!!!!. CCI Hotel Reservations - cci hotel reservations, CCI Hotel Reservations - charges to my credit card, CCI Hotel Reservations - fraudulent charges on credit card, CCI Hotel Reservations - Rip off hotel reservations, CCI Hotel Reservations - No rooms available, CCI Hotel Reservations - Hotel reservation with a 60% tax recovery, CCI Hotel Reservations - hotel reservation, CCI Hotel Reservations - Hotel reservations. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). When I tried to cancel my reservation for the return trip was told I had to go back through Bookings.com. I then disputed the charge thru my Bank of America Alaska Visa card who at first took off the charges but then when investigating said it was non refundable. Clicked on the "website" tab to go to that local businesses page. Then I realized after some searching that I was charged $25 per room (2 rooms) times four nights = $200 total. I called the hotel they said they did not charge my card, I call CCI Hotel reservation [protected] I was refer back to the hotel. Our $129.99 room cost ended up being a $191.50 charge on our credit card. Luckily, these institutions caught the intrusions and notified me. They have duped millions of travelers with no action from government. I spoke with Choice Hotel reservation line to book a room at the Sleep Inn & Suites in Upper Marlboro, Md. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front. I too experience being scammed by CCI/ GETAROOM. What have you learned to make travel easier? We wish we looked up this company ahead of time, or else we would not have purchased from this site. At this point, I do not seem to have any recourse to contact either Value Hotels or Getaroom.com to discuss getting my $521.80 refund. This company is a complete scam and fraud. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! CCI Hotel Reservations - Fraudulent third party reservation practices Which this was. We have never heard of this website "getaroom.com". On May 7, 2021 I reserved a room at this Holiday Inn Express Hotel and Suites for my daughter and her family travelling from Tennessee in order to visit her father who was gravely ill and hospitalized. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. The family was finally looking to travel after a long year with the pandemic. For the "VIP Program," GetARoom.com charges customers a yearly $10 fee lumped into the "tax and recovery charges & service fees" paid for a reservation as a means to "conceal the existence of the yearly fee from consumers," the case says. However, CCI*HOTEL RES 800-468-3578 TX US on 03/26/2023 charged an additional $ 818.58 on my credit card as well. We use cookies to improve your experience on our site and to show you personalised advertising. . Never book through anyone like this, Book directly through the hotel your staying ast. Share your photos and videos with others to prove the truth of your words. I would had canceled in their time frame if I had known they wrongly sent me to a non pet friendly motel which I had asked for. Contacted what I taught was a hotel only 5 hrs away from me the agent took my information, card payment information as if it was the local hotel and not telling me I would paying the amount in USD. Terms and Conditions - GetARoom.com thinking I was talking to the hotel I made a reservation for a four night stay. CCI sent me a copy of their receipt. We understand the nature of your complaint, that you have questions or concerns regarding our tax recovery charges and service fees. Many secured connections require a two-step verification process. When you booked the room, you agreed a price. I believe these companies are a scam. yours was $700.00 more. This is what happened to me. Please delete my credit card, American Express.
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