StubHub changed its refund policy about a month ago. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Opinions expressed are those of the author. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. The refund will typically process within 5 to 8 business days. Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? Tickets were either never delivered or arrived late. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. The company blamed the difficulty of recouping from sellers during the pandemic. Paying $150 on StubHub is not always going to get you the same thing as paying $150 on the artists or teams official website, which StubHub openly admits. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. All quotes delayed a minimum of 15 minutes. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. Learn more about how we make money. All Rights Reserved. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. StubHub will contact you as soon as possible. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). From that StubHub wallet page you can request a refund instead of keeping the credit. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Reply anytime to let us know how we can improve. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. This practice was implemented in early 2020. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_8',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Yes ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Customerscomplained to the media andfiled lawsuits. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. The industry leader for online information for tax, accounting and finance professionals. Would love to hear if anyone has had success getting a refund from Stubhub. The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. Of course! Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. California seems, at the moment, to be confounding the high court. Like most customer service numbers, their automated system is exhaustive, but eventually youll get the existing orders option and then the general questions option. StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. You can get a refund from StubHub by calling their customer service line. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. All Rights Reserved. For more information, please see our This settlement ensures that consumers will receive the refunds that they are entitled to.. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Needless to say, this concert never happened. No big deal, I know they use 3rd parties sometimes. 100 % Guarantee my ass. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. If StubHub asks you to return the tickets you . WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. See here for a complete list of exchanges and delays. Ads by Money. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Factbox: Why are Hollywood writers threatening to strike? Read the full policy. Click your state to see if you qualify! Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights / Privacy Policy. Make the best possible case for yourself. The corporate pushback has not escaped the attention of the 9th Circuit. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Had a concert canceled because of COVID-19? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. The Hollywood Reporter is a part of Penske Media Corporation. StubHub stopped guaranteeing cash refunds. We also share information about your use of our site with our social media, advertising and analytics partners. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. Email sent from StubHub. Still learning the basics of personal finance? StubHubs return policy is called the FanProtect Guarantee. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. We will process the refund to your original payment method within 5 days. In any case where a seller fails to provide valid tickets, we hold them 100% liable.. The suit explains how StubHub has changed its. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Privacy Policy. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Doja Cat and Jared Leto Are the Cats Meow at the 2023 Met Gala, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. You can resell your ticket using either an app or a PC. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. How do I get my money back?
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