When I spoke to you, Marriott, I told your rep we had NEVER used the Vacation Club, nor did we care to do so in the future. A Romantic Treat: The Papa'i Poolside Dinner at the Westin Princeville Timeshare & Villa Rentals in K'anapali Beach, HI | Vistana Resorts in the United States, U.S. Virgin Islands, and Puerto Rico. We have not been happy with our timeshare whatsoever. The bathtub was the best, totally relaxing. With beautiful year-round weather and gorgeous tropical landscapes, Maui is the ultimate vacation destination. The truth is this was a high pressure timeshare upgrade presentation and the Nanea agents pushed her to agree to upgrade and basically triple the amount we had been paying. Enjoy complimentary wireless Internet in all villas, and public areas. Jade was also very helpful. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. Find us at: 130 Kai Malina Parkway , Lahaina, Hawaii 96761. Instead they agents pressured my daughter to call and convince me that we needed to do this and they had her sign the paperwork that day even though I had not yet agreed to this. Plan your next vacation and share the fun. American Express. Availability is horrible, they specifically told us we could travel to multiple places in North America, but were limited to Florida and South Carolina. We are a new customer and already want our money back. They discovered that there was water leaking from the ceiling. The Westin Nanea Ocean Villas, Ka'anapali, 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, HI. Run. Travel well in Hawaii at a resort designed with your well-being in mind. Make the most of your Maui getaway with a vacation package at a Marriott hotel and resort, from the captivating The Ritz-Carlton Maui to Marriott's Maui Ocean Club, rising over the . Both the main bedroom and 2nd bedroom were very large with small closets but storage abounds in the villa and we had no issue putting things away. Again, lack of staff and prior training are the issue here. I WAS ASSURED THIS HAD BEEN DONE MY LAST ENDLESS TELECON WITH YOUR COMPANY. Accompany your . !After housekeeping left the room my wife wanted to have a cup of tea and when she took out a coffee cup she discovered it was also dirty. The Westin Kierland Villas 15620 North Clubgate Drive, Scottsdale, Arizona 85254, United States Phone: 480-624-1700|Check in: 4 p.m. |Check out: 10 a.m. 74F / 24C Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Purchase Community Overview Photos Villas Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. There is also a sofa bed in the main living area. At least she got back to me, but blamed corporate for not helping. Own a timeshare at The Westin Nanea Ocean Villas? All fields must be valid. Discover the best of this farming region. The kid's pool is great fun with a slide and spouting turtle fountains. This is a time share operation. Their idea of advocacy is to point at lines in a 48-page contract that alludes to items that were specifically omitted or misrepresented. Review tags are currently only available for English language reviews. We DID NOT cancel - the resort cancelled! Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. Aloha gyg2449,We are so happy to hear that each trip with us brings you new memories. INU POOL BAR - 78 Photos & 65 Reviews - Yelp All prices in U.S. dollars unless otherwise stated. He turned out to be a valet arking attendant. iPoolside is part of the reservation process. Ed. Amenities include a 10,000 square foot lagoon- style pool with an upper pool, childrens pool and play area, two plunge pools, whirlpool spa hot tubs, three oceanfront cabanas and a WestinWORKOUT fitness studio. As recommended by the CDC, Owners and guests are encouraged to wear a face covering indoors, regardless of vaccination status, in areas the CDC defines as substantial or high for COVID-19 transmission. I'm a new Westin Club owner, purchasing a deeded week at Westin Nanea Maui this year with equivalent 6,265 (Westin) Marriott points plus my existing 4,000 Marriott point, totaling 10,265 total equivalent Marriott points. This service may contain translations powered by Google. Took a while to get it. The owner advocates defended the tactics, lies, and fraudulent information that was used to sell us our points. He turned out to be a valet arking attendant. For added convenience, order online for curbside pickup or delivery. We didn't expect ocean view but certainly not the parking garage. All Owners and guests must be physically present at check-in to verify their quarantine exemption status through the Hawaii Safe Travels website. We specialize in in the management, design, and construction of complete backyard projects. Reservations are required. Please download an updated and supported browser . What other views are available? JW Marriott Phoenix Desert Ridge The resort itself is only partially finished. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. We didn't expect ocean view but certainly not the parking garage. We did enjoy our stay and it is right on the beach and close to restaurants and attractions. All rights reserved. Last Name is required. We are sorry to hear of your disappointment and would like the opportunity to speak with you to address your concerns. They con folks into signing the paperwork which they rush through and dont disclose the important financial information. Real-time inventory management and booking software by RealTime Reservation LLC. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Checkin:4p.m. | The manager Mr Pedro Vargas took three more days to finally contact me. Click to see updates and learn more about what to expect at our hotel. Guests can enjoy various activities in the surrounding area, including golfing, horseback riding, outrigger canoeing and snorkeling. I know they received it because our salesperson called us THE NEXT DAY telling us it was too late to cancel, and we had missed the rescission period. !I insisted on speaking with hotel manager about this ordeal. Tripadvisor performs checks on reviews. WHAT? We tried to combine our Marriott and Westgate timeshares under one account for our convenience at Interval International. We rented cabanas at $150 per day for two days ( non refundable) when we made our reservations only to find out on arrival they were on the back side of the pool with a wonderful view of the backs of poolside chairs and people's backs and bald heads. The callback never came and the deadline (Aug 31, 2022) passed. Shared spaces where face coverings must be worn include the following: The following exceptions apply to the above face covering requirements while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply: There is no cash available at this resort and credit cards are the only acceptable form of payment. Inu has a multitude of culinary offerings of food and cocktails to refresh and refuel you for the day ahead. We found this unacceptable after traveling 4000 miles expecting a better view. We didn't expect ocean view but certainly not the parking garage. The pool is open during the summer season and offers water slides, a splash pad, shade umbrellas . Good food but terrible service!!! 45 Kai Malina Pkwy The Westin Nanea Ocean Villas, Lahaina, Maui, HI 96761-8414 +1 808-662-6300 Website Closed now : See all hours See all (12) Ratings and reviews 59 RATINGS Food Service Value Details CUISINES American, Bar Meals Lunch, Dinner FEATURES In addition to our aquatic playground with waterfalls and caves, youll find amenities and fun-filled activities for the whole ohana (family). The timeshare salespeople, specifically Joaquin Boadella & Brooks Bohon, lied to my wife and me and continued to lie to keep my business by not letting us out of our contract. more. 17028365900. In addition, experiences like adventure rafting, helicopter tours, parasailing, scuba diving, zip lining and a Wailele Polynesian luau can all be booked for an additional fee. She ended up cleaning dishes of your previous guests. We use OUR portable vacuum to save YOUR equipment. A new way to share and get vacation recommendations on vistana.com. Welcome to The Westin Ka'anapali Ocean Resort Villas North Escape into beauty and tranquility at our Maui beach resort A truly unforgettable getaway awaits you at The Westin Ka'anapali Ocean Resort Villas North. The Westin Maui Resort & Spa - westinmaui.ipoolside.com Best Hawaiian island to visit with family, The Top 5 Beaches around the World for Romantic Sunsets, Experience Paradise From All Sides: The Top 3 Coolest Tours in Hawaii, The 2 Best Places for Group Stays in the Aloha State, 5 Essentials to Pack When Flying to Paradise with Little Ones, 5 Maui Adventures for a Secluded Holiday in Paradise, 130 Kai Malina Parkway , Lahaina, Hawaii 96761, Accommodations for Guests with Disabilities. Our meeting was over five hours, where these Salespeople managed to lie and misrepresent the product in the following ways: MVC timeshare points would be easy to resell, and MVC staff would assist us any time. This property has taken extra health and hygiene measures to ensure your safety is their priority -, One-Bedroom Villa with Balcony and Resort View, Two-Bedroom Suite with Balcony and Resort View, Three-Bedroom Suite with Balcony - Oceanfront, Two-Bedroom Villa with Balcony and Resort View - Hearing Accessible, One-Bedroom Villa with Balcony and Resort View - Hearing Accessible, Two-Bedroom Villa with Balcony, Resort View and Adapted Tub - Mobility Accessible, Destinations, properties, even an address, 1708660,1720070,1721720|3,1709670|3,1720070|2,1721460,1718430,1726110|2,1728620,1716160,1718400,1709670,1728350,1726110,1718400|2,1715610,1716160|6,1728180,1727980,1728350|4, Personal or sensitive info (e.g. Contributions should be appropriate for a global audience. Discover Mauis amazing hidden secrets with a variety of tour options. The Westin Nanea Ocean Villas | RedWeek Peer down a dormant volcano or snorkel The Forbidden Coast for unspoiled coral reefs. Balcony This is a time share operation. If so, help your fellow travelers and leave your recommendation for this below. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We hope to hear from you soon and look forward to restoring your faith in our resort. Checkin:4p.m. | There are two more wings to be completed. Days! Please continue to check this website frequently for updates prior to your upcoming reservation. Checkin:4p.m. | Shared spaces where face coverings must be worn by unvaccinated Owners and guests include the following: Please Note:The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located. It had residue of Pizza or sauce from previous guests. JCB, There is only one pool although multiple spas and splash areas will be built. See images of the local area and the resort. Our beach resort even offers ukulele lessons, hula dances and Kona lobster straight from the fisherman's cage. However she told me that the agents set up the contract so that the 7 day rescission period began the day SHE signed the contract, even though I had not even viewed the paperwork on the day the cancellation period ended. The best activities fill up quickly. ReadMore, Travel the unforgettable Road to Hana. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. I understand that the reservations where cancelled and I can almost understand the fact that they could not even accommodate us for one night, but why could they not just extend our points?? Reviews on The Westin in Kaanapali, HI 96761 - The Westin Maui Resort & Spa, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, The Westin Nanea Ocean Villas, Ka'anapali, Hyatt Regency Maui Resort And Spa, Marriott's Maui Ocean Club - Lahaina & Napili Towers, Sheraton Maui Resort & Spa, Kaanapali Alii, Aston Maui Kaanapali Villas, Hyatt Residence Club, The Ritz-Carlton, Kapalua Get away from the tourist spots and head to where the locals eat. This property has made significant efforts and financial commitments toward becoming more sustainable by subscribing to one or more third-party sustainability certifications. At no point during any of our contract signings, were we ever informed of the rescission period, nor did we sit down and review the real cost of the loan with our Sheraton agent. Visiting the pool involves health and personal . Well, that was an outright lie. Check out some of our favorite top Maui picks for ideas on how to plan your trip. We confirmed that is was okay to bring another couple before finalizing. We rented cabanas at $150 per day for two days ( non refundable) when we made our reservations only to find out on arrival they were on the back side of the pool with a wonderful view of the backs of poolside chairs and people's backs and bald heads. Ocean view All Rights Reserved. | Honua Kai Resort & Spa is the perfect spot for the entire family to relax. To Marriott, You are holding our timeshare hostage:1) You have either ILLEGALLY PAID DUES TO VACATION CLUB AGAINST OUR WISHES which is what Interval International says it looks like you did.2) OR you have LIED to us and YOU DID NOT RELEASE OUR TIMESHARE from your Vacation Club. Chat is only available when logged in and within 90 days of your arrival date. We were told we would be met as a VIP for registration. Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. Vistana Signature Network is a registered Exchange Program. Wailea Beach Resort This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. Marriott Proprietary Information Terms of Use | Your Privacy Rights | | Your positive review will surely put a smile on their faces. If this were true, I would not be sitting here writing this review. Welcome to The Westin Nanea Ocean Villas, Ka'anapali I comparing the Westin Nanea to other resorts. This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. ReadMore, Encounter diverse tropical landscapes. Please know that this is not representative of our standards and will make sure that your situation is addressed. PLEASE JUST FIX THIS SCREW UP PROMPTLY and email me to that effect.Its a pretty telling thing when your own members cannot get an issue taken care of in a timely manner per telecon. Property is on or right next to the beach. Please refer to your resorts Property Update page for specific information regarding local government mandates that may currently be in place. Marriott Vacation Club Pulse at The Mayflower, Washington, D.C. Marriott Vacation Club Pulse, New York City, Marriott Vacation Club Pulse, San Francisco, Marriott Vacation Club Pulse, South Beach, Marriott Vacation Club at Surfers Paradise, Marriott Vacation Club at The Empire Place, Marriotts OceanWatch Villas at Grande Dunes, Sheraton Lakeside Terrace Villas at Mountain Vista, The Ritz-Carlton Club and Residences, San Francisco, The Westin Los Cabos Resort Villas Baja Point, The Westin Desert Willow Villas, Palm Desert, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Mission Hills Resort Villas, Palm Springs, The Westin Princeville Ocean Resort Villas, The Phoenician Residences, The Luxury Collection Residence Club, Scottsdale, Food & Beverage outlets, including pool bars, Marketplaces, and other similar venues, Outdoor public spaces where social distance of 6ft/2m cannot be maintained, Individuals with a health or medical condition that prevents them from wearing a face covering, Individuals who are actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication, Individuals who are eating or drinking and seated at a food establishment on property (Individuals will be required to wear a face covering while moving around the food establishment and until they are seated at their table. The full service restaurant is not open. In a wordhorrible. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. A hui hou! H----- @ ------(as in your files) I CANNOT BE EXPECTED TO WAIT FOR A CALL BACK IN DAYS. In addition, my Westin point conversion date is October 31st with no way to transfer Westin point if I wanted to. Checkout:10a.m. We were misled as the MVC sales team mis-represented their offerings during their 90-minute presentation we sat through, as well as during subsequent phone and email conversations. ReadMore, Your own private island for the day. Custom Swimming Pools & Landscaping | Woodside Pools in Wayne NJ After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. Absolutely incredible stay. ReadMore, Try the newest craze in Hawaii. Privacy & Cookie Statement | We requested other accommodations and were told they were booked but would try to find something. Lacked customer service. 24 Resales from $7,500, 54 Rentals from $350/night To learn more, please see destination-specific information below and reference our Face Covering Requirement information. He came and left several times until he finished the repairs. At this point I just wanted to get unpacked and get a shower after a long trip! All we ask is that you treat us with the same respect and take care of our one request. How sad you are willing to disrespect and spit on your loyal customers like this.MEANTIME the Marriott rep Erin who had me on hold for a supervisor finally told me COULD NOT GET ME CONNECTED to a Supervisor who could get this issue resolved; they were ALL so busy with others.I spent 30 minutes THIS TIME on the phone with Marriott to no avail. Furthermore, our maintenance fees have tripled since we first purchased. If you want to request something specific, you can do that after you select your rate. Villas come complete with like-home comforts, including a fully equipped kitchen, washer and dryer, a separate living and dining area, complimentary Wi-Fi and resort amenities without the resort fees. They get money from you coming and going! Nothing is ever explained and when you ask questions your agents tell you to refer to the contract for explanations on the maintenance fees. How they lure you into these presentations is with promises of gifts, and telling you that the meeting only lasts about 90 minutes. You will be subject to the third partys terms and conditions and privacy policy. To see correct prices and occupancy info, add the number and ages of children in your group to your search. ReadMore, Paddle Maui's waters from a kayak. Nice.My CASE NUMBER is # - - - - - - with MARRIOTT:NOTE TO SUPERVISOR: DEAR SUPERVISOR, PLEASE JUST EMAIL ME REGARDING THIS ISSUE AND YOUR FIX. ReadMore, Deftly climb down walls and falls. That seemed strange as there seemed to be almost o o e else around. ), Individuals who are exercising outdoors, including running, biking, and swimming and who are able to socially distance while doing so. We were among the first to stay at this property after their opening in April. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. The Westin Kierland Resort We will be looking into the legalities, on that subject matter as well as the lack of disclosures regarding the loan terms including the Truth in Lending not being explicitly or obviously reviewed at the point of purchase.Regardless of the name on the sign, they clearly do not care about their brand, reputation or looking out for the elderly. However, we got invited to a timeshare presentation at Marriott Oceana Palms, Riviera Beach, FL and decided to go. Thank you for acknowledging our outstanding staff that were a part of your Maui vacation. To help you stay healthy when you stay with us, weve expanded our exacting standards, from enhanced cleaning protocols using hospital-grade disinfectants to social distancing measures and hand sanitizing stations youll find throughout the property. (Until we meet again), This is the version of our website addressed to speakers of English in the United States. I am a Marriott hotel user, and have Titanium Elite status. Returned in 30 minutes and were told yet another story. My husband and I stayed in a two bedroom villa at the Westin Nanea for 5 days on a preview trip from Westin. ReadMore. What are the daily parking costs? (We SOLD our Marriott timeshare years ago and you asked us to buy it back. Maui Vacation Packages & Deals 2023 | Vacations by Marriott Experience Nanea - a state of relaxation and repose - firsthand at The Westin Nanea Ocean Villas! We have used our timeshare 3 times in 7 years, they have been compensated more than fairly for that usage.They served us Bloody Marys during the entire presentation. I also had a MVC Supervisor tell me there are no plans to convert and/or combined the points. Returned in 30 minutes and were told yet another story. Inu Pool Bar and Grill is open from 11 a.m. to 9 p.m. daily. We didn't expect ocean view but certainly not the parking garage. The staff were happy, all smiles and seemed to really enjoy their jobs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Licensed A10-E Contractor, Authorized POOLCOMM Provider and SNHD Certified. The get their act together in the future.More. 14806241000. RedWeek, Inc. is a Registered Seller of Travel in the following states: There are only 2 view types - Resort and Oceanfront. Please dont include personal, political, ethical, or religious commentary. Their website is a "user-unfriendly" mess; constantly being changed, resulting in inconsistent performance and poor usability. We invite you to learn all this unique resort has to offer and to be inspired to discover nanea. Essentially pre-paying for travel was possibly the biggest selling point for us, and we had clearly been lied to. Please note that all Special Requests are subject to availability and additional charges may apply. Our timeshare has been worth our investment however the constant trying to upsell is extremely annoying. Warn other, do not do business with Marriotts timeshare divisionin fact stay away from all Marriott properties if this is what they let their timeshare division get away with! Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. Food and bar service at the pool were also an issue. All with Westin touches keeping in harmony with the Hawaiian culture. This has been one of the most frustrating and costly experiences which we regret. Marriott's website is nothing short of shameful; it is extraordinarily slow and when you try to book points you routinely get a message "Fatal Error Searching Availability". Rocky. Each review score is between 1 and 10. This is REAL ESTATE, with a deeded property (neither are true). You are only blocked from performing the attempted action on the live website, known as "Production". My team members and I are truly local experts. We have yet to receive a response.Heed my warning, dont become an owner of Marriott Vacation Club! First Name is required. This from lack of staff. Once there, a nice person named Jessica Segebre offered to help and told us that people cancel all the time. Plus my annual fees are coming up soon, and I got Butkus for my purchase. Balance museum tours with rain forest hikes to 400-foot waterfalls. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. Youll find some of Hawaiis best aquatic fun just steps from your villa door. Aloha Tako4you, you are always welcomed back at The Westin Nanea Ocean Villas. Enjoy full access to resort amenities and services, with the famed Kaanapali Beach just steps away. )We pay our timeshare costs in a timely manner. Mahalo for taking the time to provide us with your review. Were excited to hear about your favorite activities and dining experiences. Aloha. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Be Well, Be Westin! WestinWORKOUT Fitness Studio is open 24 hours. I was shocked, totally different than the what I was told by my salesperson in Nanea. Guests can enjoy a This is what vacation should feel like! RESERVE POOL SEATING AND CABANAS. Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. WE DID NOT PAY TO RENEW THE CLUB MEMBERSHIP in 2023. Sign up for notification emails . We voiced our complaints to Charles Buckley, the Director of Sales, but he never responded. Marriott Vacation Club International. We finally discovered the issue keeping this from happening was YOU, Marriott! Stay awaydo not join the club. ReadMore, Astonishing magic with a Maui flair. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. They should have offered a win - win by selling us an upgrade or cancelling our initial payment, but decided on neither option. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). It was not clearly explained that we would be paying recurring annual fees on top of our monthly fees. The nearest airport is Kapalua Airport, 2.5 mi away or Kahului Airport, 17 mi from The Westin Nanea Ocean Villas, Ka'anapali. Westin Nanea Maui, HI - Last Updated April 2022 - Yelp The Westin Nanea Ocean Villas, Ka'anapali is a lively vacation ownership beach resort located in Lahaina, once the royal capital of Maui Loa. Mahalo, and Be Well. Try this website - nanea.ipoolside.com. Reviews on Westin Nanea in Maui, HI - The Westin Nanea Ocean Villas, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, Sheraton Maui Resort & Spa, Grand Wailea, A Waldorf Astoria Resort, The Westin Maui Resort & Spa, Ka'anapali, The Ritz-Carlton, Kapalua, Honua Kai Resort & Spa, Blinnk Photography of Maui, Wailea Beach Resort - Marriott, Maui, Blinnk Photography When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage.
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