All menus load fine but every This seems to flush the crashed BBC iPlayer app out of the TVs 05-10-2018 WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through in. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. You can either update your web browser or use an alternative one. BBC iPlayer Not Loading Error 02001 in. Select Software Update from the Support menu. in. 03:22 PM Hi. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. Everything appears ok until I try to run a seslected programme. This is out of the BBC's control. BBC iPlayer not working The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. Are you repeatedly getting the error code: error 02001? BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. Help choosing a device to connect to your existing TV. If that still doesn't work, it means the device will no longer be compatible. I have tried once but like you have been out when they called 4 days later. We will see. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. 06-01-2018 Try to uninstall and reinstall the app. Thanks. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. only. (Smart TV, games console, streamer, set-top box, etc.) Please see our list of fixes below. Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. You can do that by double pressing the home button and then swipe up on the iPlayer app. UE55MU8000 - BBC iPlayer won't load (error 02001 Thanks. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. What is the error number? captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of What exactly does it say? Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? 08:48 AM I didn't even have to reset the smart hub. I contacted Samsung support who took control of my TV, reset apps but that didn't work. BBC iPlayer Not Loading Error 02001 That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. Another option would be to force quit an app on your My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. 02001 error All menus load fine but every I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. Bought a Firestick. 07:16 AM You must log off and on again through the device settings to use a wireless connection. Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. 08:54 AM woutf said: I already have the phone app running on Shield. Your email address will not be published. Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! If that still doesn't work, it means the device will no longer be compatible. You can manually search for the iPlayer and install it here. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. Ready to throw the computer out the window?. https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. BBC iPlayer Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. You can also sign out and sign back in to the App to see if it will start streaming content. Visit the App Store for your device, search the store for BBC Iplayer. It may not display this or other websites correctly. For a better experience, please enable JavaScript in your browser before proceeding. 11:45 AM How can I check if BBC iPlayer is available on a particular TV? Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). Save my name, email, and website in this browser for the next time I comment. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. on my 100mbs connection from Aus getting 70mbs to london! The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. Toshiba devices certified for BBC iPlayer | iPlayer help Read about our approach to external linking. The No. in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. Welcome to the Digital Spy forums. 1-800-MY-APPLE, or, Sales and Still getting the same error message. Including on programs that was previously displaying the issue. All postings and use of the content on this site are subject to the. Solved: BBC iPlayer Not Loading Error 02001 - Samsung If I go onto my tv and load IPlayer,it comes on no problem. I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. You are not the only one - I have the same problem with my UE55MU6500. Then, after quite a delay, I get the message: "Something went wrong loading this programme". You should see a screen asking you to use a second device to sign in. Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. Click on the year your device was manufactured to go to a table with all certified devices for that year: Please contact Toshiba if you require further information. in. I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). 08:48 AM I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. I am at a loss, can anyone help please, I can't be the only one with this problem? No joy here sadly. TV apps not working If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. For the best quality, use an alternative browser. Can anyone help, User profile for user: Solved: Hi. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. 29-12-2017 08-12-2017 Go to Settings and in. However, a reputable VPN service will quickly resolve this issue. BBC iPlayer error Include the model number and the version of software if possible. We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 15-12-2017 To start the conversation again, simply Wait a few minutes, then select your WiFi and relaunch the iPlayer website. Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. sooo fast too. Error Depending on what the cause of the problem is determines which fix you need to perform. Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. I have tried a factory reset and nothing, 16-12-2017 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 However, a newer firmware was released on 27th Dec but that didn't fix the issue. BBC iPlayer Not Loading Error 02001 Plus it's super easy. How can I check if BBC iPlayer is available on a particular TV? Have you tried asking support to log in and test the TV? Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. fraid not. Removing Unnecessary Files, Call of Duty Keeps Glitching: 5 Easy Fixes, Telegram Error This Group Cant Be Displayed: How To Fix It, Reddit Error Loading Content: A Simple Guide To Fix The Problem. Solved: BBC iPlayer Not Loading Error 02001 - Page 3 BBC iPlayer Luckily I have a program checking for changes to the page or I might have missed it. It is common for some problems to be reported throughout the day. Now thats interesting NOTHING will load now. Once completed, launch the BBC iPlayer app and try watch a video. in. Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. Why am I seeing an error message when I try to play BBC audio and video? I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. 08:41 PM I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. in. It may no difference to BBC iPlayer. Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. BBC iPlayer For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. View either the settings or support menu, then software updates. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. The USB updates firmware from my version 1210 to firmware version 1230. WebOpen the BBC iPlayer application on your TV. Go to the APPS menu by pressing the Home button on the remote. I can now reveal that the USB does indeed fix the BBC iPlayer problem. I played the video successfully on the two TVs. it is hard to spot. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. Take a look at our article BBC iPlayer detecting VPN to find out more. Why is My Vodafone SMS not Working on Mobile? The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? This has been confirmed by our engineers from the headquarters who replicated the same issue using the same TV model and other 2017 Samsung Smart TV models having the same issue. Why am I seeing an error message when I try to play Refunds. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. IPlayer ask a new question. I cant find it in the samsung website. 10-05-2018 If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. Read about our approach to external linking. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. Immediately you should be able to see if the most up to date version is installed. Where can I find version 1550? Download the new firmware. |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. If you cant find the issueaffecting you thenget in touch. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. Any Further updates or software problems will be available here.
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