The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. Cleaning, repainting all walls, cleaning/ replacing carpet, buying new washer and dryer as tenants took my old washer and dryer away, plumbing repair, countertop replacement, blinds, door stops, etc. Hi Henry Noble, we appreciate your honest review. With this situation my living conditions were unacceptable and unlivable. . Rent and reserve are two different items. The process seems painless to get in, but reporting property issues on move in and repair issues along the way is a painful process. By way of, sink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. Our proprietary tools and investment expertise deliver powerful insight and better returns. While things were good initially, the past 6 months were a nightmare. BBB is here to help. Apply now Together, we'll deliver a greater property management experience. 4.6 miles away from B Jonesinvestmet. With an unemployment rate of 2.7%, the city has experienced incredible economic growth. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Hello ***** and thank you for your message. Hi Nadeem Iqbal, we appreciate your honest review. We held 2k in reserve 1k for each property for 90 days for any expense that needed to be paid in the time period.. What if I was a family member, would I get the same treatment? Indianapolis ranks in the top 30% of cities nationwide for its cumulative real estate appreciation. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. I terminated my contract with Great Jones in July 2022 and am still now having to spend more money to address the same issues and lack of quality workmanship. Please see the statements we have sent you YTD. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. No water for first week here at property. Our founders have previously built leading digital products for millions of modern consumers. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thanks. I applied for rental assistance. In everything we do, we want to change property investing and management for the greater. The entire experience from the first day they have been impossible to contact. Big mistake! We are owed our full security deposit of $1107. My level of concern over these continuing delays is significantly increasing with each passing day. I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating. Great Jones is a residential property management company. Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. Stay compliant and explore creative solutions to manage costs by keeping your properties running smoothly. Our focus? The entire floor is uneven and needs to be fixed. They kept $1000 reserve for each of the two units they were managing. It goes against our guidelines to offer incentives for reviews. Jessica is so experienced and knowledgeable, I am very impressed! Despite me telling them not to keep reserves on file.Now they are using those funds post management time frame to charge me for landscaping and utilities. When I considered switching management of my townhouse to Great Jones, I checked reviews and at that time I saw a lot of negative reviews from tenants but not from landlords so I decided to give this company a try. It asked for my social security which I was not comfortable with. Co-Founder, Senior Co-Founder, Senior Co-Founder, Growth, Senior Co-Founder, Strategy, Senior VP, Senior VP, Growth, Senior VP, Strategy. If you do not meet this criterion, a guarantor may be required. They did it w/o even telling me. This was confirmed by my tenant. As of December 2022, we have not seen a dime of our security deposit. Everything was destroyed by tenants and they paid nothing. Fraudulent company!!!! I'm very happy that someone had recommended Great Jones to manage my property. Have a wonderful day. Thats right they charging me fees when theyre no longer managing the property. dollars in rental homes owned by small-scale investors. When I called this out in my email back, I got no response. WhatsApp acquired by Facebook). Hahahaha. Great Jones acted quickly and the service provider they chose was awesome and good at what they do. I sincerely believe they are a scam. Run far far away! GJ interested tenants not paying on time so theys could charge late fee which they kept and which exceeded monthly management fee, then delay payment to owner by 2 months. How BBB Processes Complaints and Reviews, BBB of Eastern & Southwest Missouri & Southern Illinois. Diversity Spotlight (US Headquarters Only), Edit Lists Featuring This Company Section, Roofstock Expands Owner Service Offerings with Acquisition of Tech-Enabled Retail Property Management Leader Great Jones, Property Management Companies With Fewer Than 1000 Employees (Top 10K), East Coast Property Management Companies (Top 10K), Real Estate Female Founded Acquired Companies, East Coast Acquired Companies With Less Than $50M in Revenue. It was founded by Jay Goldklang, Abigail Besdin, and David Diaz with offices in Florida, Indiana, and North Carolina. To vacate the property. As a landlord I am so disappointed that I select Great Jones as my property management company. We rented our property from January 2020-July 2022. My poor experience is sadly confirmed by the numerous complaints and poor reviews about Great Jones as a property manager and I expect restitution for the work they cannot prove was completed from Great Jones(i.e. My air conditioning unit went out on 8/31/22 during the heat wave in Florida and it took great jones two weeks to fix it as they shopped around for the best quote. Roofstock, a proptech startup aimed at making it easier to purchase an income-producing property, announced Wednesday its acquisition of Great Jones, a property management platform that Roofstock intends to utilize for its "end-to-end single-family rental platform." ******* asked me to directly reach out to the company myself, as show in my previous attachment if you had taken time to review it. Great Jones will follow up and get the job completed through the owner or other business liaisons to solve the problem s as well as keeping you up to date with appointment times. I learned that most if not all of the Great Jones staff is not located in ******** so assume they sub-contract out all the work without verifying quality nor true completion of work. Great jones is trying to charge me **** dollars to fix things that need to be done regardless but was not part of my lease contract to be fixed while living there. After all repairs were done, GJ agreed to list my property for rent but with condition to reduce price by 2% for every week on the market, so if they were not able to rent my townhouse within a month, lease would go down by 8%, and this reductuon was not negoshiable. We use dedicated people and clever technology to safeguard our platform. I told them I had 10 days to submit the information and I have yet to hear from them. It was summer time. great jones greatjones co great jones florida llc great jones ltd jones property management llc jones realty llc Great Jones Global Presence Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. HE PREFORMED NO WORK AT ALL. Thank God I watch my stuff I was able to restart my own account in time before they came to cut my services off. As a property owner, I am very disappointed with the level of service provided by Great Jones. You stay in the loop but above the fray we communicate proactively and take care of the details so you never need to manage us. Thanks to Indy office for collecting 3 month worth of overdue rent for me. Hi Leticia, we appreciate your honest review. Read 1 more review about Great Jones Property Management. Tawny Robyn at their customer service center are BOMB.COM None of this was their fault but they did what they could to help me and I could tell. BBB Business Profiles generally cover a three-year reporting period. Acquired by Roofstock New York, New York, United States 51-100 Series B Private www.greatjones.co 11,116 Highlights Total Funding Amount $33.8M Contacts 47 Employee Profiles 4 Investors 8 Similar Companies 10 Find More Contacts for Great Jones At this time the vendor has been assigned to the work order. Hi Elisandro Feliz Matos, we appreciate your honest review. Im very happy they have so many negative reviews. Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. Copyright 2023 Great Jones Realty. After the property sat vacant for nearly two weeks, the move out inspection was finally completed but was not at all thorough. Again, please refer to the original attachments. They are also thieves. No wiggle room or understandings. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. Unfortunately, based on the information provided, we are having difficulty locating you in our system. Hi Suezett, we appreciate your honest review. Co-ops are stricter and may require a personal interview. Without a direct line to contact the management team, I am forced to rely on their generic support email which takes longer than it should to get a response. I had to purchase window units so me and my family don't get sick. This is the worst property management company. Great Jones has told us a few weeks ago that a second check for the remaining amount had been issued but we have not received it or been giving confirmation of it being sent. And They did not that in order. And They did not that in order. Property Management Service - Fort Myers, FL. Types of diversity represented in an organization, specifically of those who are founding members, currently the CEO, or have check-writing abilities in an investment firm. After he found out about it, it was fixed the very next day. If you are wishing to dispute any items on your move out statement, please send an itemized list to ********************************* and we would be happy to review. Great Jones decided that it is much easier to charge owner than tenants as they already left. This company is a scam and do not care about their tenants. For the past year our rental has been dealing with a rat infestation that is not being properly taken care of by Great Jones. Was told breed restrictions after paying app fee. As a result, none of the activities that should have been performed were initiated (notifying me that the tenants were moving, performing updated rental analysis, scheduling of the move out inspection, etc.). We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. 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Horrible company with the worst customer service I have ever experienced in my life. Throughout the vacancy they were slow to communicate, unhelpful and not proactive in their approach. As a landlord I am so disappointed that I select Great Jones as my property management company. Barbara Ann, thank you for sharing your positive experience! I'm trying to ask what the reason is. Our Field Operations Team is on the ground managing the appreciation of your property's value and your residents' decision to renew their lease in your home year after year. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Quality property management for the state of Wisconsin. Unfortunately, based on the information provided, we are having difficulty locating you in our system. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Complaint: 18332804I am rejecting this response because: There have been zero scheduling issues between myself and pest control company and I have plenty of evidence to show that if needed. Dont recommend even applying for their properties. The itemized list of charges you received along with your move out statement shows that none of the charges are related to the air conditioner. There was no way to reach anybody from Great Jones directly. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. They are money-hungry and the property managers themselves are impossible to get ahold of. The guarantor must be financially able and qualified to pay your rent as well as comfortably carry his financial responsibilities in case you default on the lease (generally 80 times one months rent). I never told Great Jones that it was repaired by the owner, and to this day (months later) they never called to schedule to repair it or check to see if we got it working. BBB Business Profiles may not be reproduced for sales or promotional purposes. Two to three years of supervisory experience with two or more employees and demonstrates good leadership qualities; Estimated compensation for this position is: 80,000.00 - 90,000 . I won't ever use them again! Application was submitted for an home 8/4/22 Emails and phone calls with no response Home sent to different management company app was not Now Im being told app is exp and I need to pay again for something that was poorly handled on they end I was advised for a month that someone will contact me and it never happens I was even told my app was incomplete and when asked what was missing no response My app had shown approved I live In ******* ** and need to relocate and this has been the worst experience. I have always been a good, respectful tenant. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. So property investors can thrive. The application fee costly $50. Whether you are new to the rental lifecycle or are an experienced landlord, you understand that renting a property can be a lot of work. Hi Kathy Robinson, we appreciate your honest review. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property Management - Phone Number - Yelp Restaurants Great Jones 4 reviews Claimed Property Management Edit Closed See hours See all 4 photos Write a review Add photo Location & Hours 414 Fayetteville St Raleigh, NC 27601 Serving Raleigh Area Get directions Edit business info The application & $50 for fee was submitted on April 12, 2022. See details. Details are as follows. Hi TOM 5, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. BBB reports on known marketplace practices. Great neighbors, maintenance and quick and efficient service from management! DO NOT WASTE YOUR TIME. View contacts for Great Jones to access new leads and connect with decision-makers. They are doing the bare minimum but the infestation continues to grow and is causing risk to our health and wellbeing. Get started managing your spaces and locations. Rent, security and the brokers fee are generally due in the form of certified checks at lease signing. Thank you for reaching out regarding your remaining deposit refund. My property is located in **********, ** which is where Great Jones operated as my property manager and is why I submitted the complaint there. Condominiums are very easy and almost never reject renters. Absolutely terrible experience Horrible communication, late on updates/repairs/invoicing. Rent and bills were still due though. I left this home in better condition with upgrades to many parts of the house. scheme but as my property manager it is their duty to verify completion of work. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Great Jones has not answered any of our calls or emails requesting the remainder of our deposit be sent. In addition, they overcharged me more than $3,000 for repairs that I have not approved, and they have been ignoring me requests for refund for weeks. Hi Kaeleii Riser, we appreciate your honest review. I'm sure no licensed inspector has been in this unit. The application & $50 for fee was submitted on April 12, 2022. Every time I email the last person I talked to, its a new person answering me and saying So-and-so is no longer with us, but Im new and I can help you! Believe all of the horrible reviews! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. She was charged for a service that never took place. No reason and will not communicate. By way of example, the bathroomsink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. I emailed numerous times my concerns and my concerns of the morality and legality of taking applicants fees knowing the property is not available for rent with no similar options in the area, and being non responsive to even help to find a property. No tenant should ever be forced to live with rats and this is absolutely unacceptable. Business Profile Great Jones Property Management Property Management Contact Information 2977 Highway K Ste 309 O Fallon, MO 63368 Visit Website (314) 582-3228 Customer Complaints 21. This resulted in a leak that then damaged the vanity and my tenant had to request a, visit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. Stealing money from their client base.Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property. We signed up with great Jones property management in 2019. So after 2 1/2 months of the "owner not responding to the request," I found a way to reach the owner myself. Theyve overseen $4B+ in rental real estate for the countrys largest REITs, including helping drive Waypoint Homes reinvention of renting.. After terminating them as my property managers due to a lack of effort and constant displays of incompetence. Their driving purpose is to provide the highest quality care for your rental properties and work with local vendors to achieve the most competitive possible pricing for upkeep. My complaint with Great Jones concerns mismanagement, poor workmanship and flat out lying. BBB is here to help. So wait now no real communication from the company since the 25th. I was very skeptical to this being a scam considering it was too good to be true but Im desperate so I went to check it out. They have an excuse each time why no one has come to fix it. We have requested our move out team to process the security deposit as soon as possible. THE MAN DID NO WORK! Hopefully this subject can be rectified ASAP. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. Nov 4, 2022. If you are being relocated by your company and need a guarantor, you should check with Human Resources to see if the company is willing to provide one. Well guide you through the process. We are awaiting our documents to sign our lease to our new home. Rent can be paid in cash, online through our portal . ******* will be contacting you with any updates to schedule. We signed up with great Jones property management in 2019. I paid my rent on time except for last month in September 2022 when great jones treated me me horribly. Unfortunately, based on the information provided, we are having difficulty locating you in our system. They used security deposit to pay for last month rent, so any damage caused by tenants were not covered. While things were good initially, the past 6 months were a nightmare. Lower costs, higher returns for you. Thanks for everything. I paid out of pocket to have the A/C repaired. They will not respond to your emails or calls and if youre lucky enough to get someone on the phone its with a third party company that has nothing to do with Greenville and has limited knowledge about any of the properties. It is ridiculous that this company would allow such a scam to an elderly person. He sold the property to Great Jones, who vowed to continue great service without any adjustments. leasing@greatjones.co or (239) 201-2164 Own rental property? to keep sending out people to put band aids and create more damage. He understands and does everything he can to make sure he can help everyone . 176 total complaints in the last 3 years. I learned that most if not all of the Great Jones staff is not located in ******** so assume they sub-contract out all the work without verifying quality nor true completion of work. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Very pleased with Great Jones property management. Great Jones Resident Payments 717 N. Harwood Street, Suite 2800 Dallas, TX 75201 For your security, we recommend USPS Certified Mail (with tracking number), FedEx Ground or FedEx Express, or UPS. With this parts of the home floor buckled with the most in the bathroom and kitchen. I should not have gone this far with them because in the beginning of the process they increase the price of the monthly rent in the middle of us completing our application. I called left messages. This has been a disaster. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Corporation that owns the property and acts as if they arent involved with actually making the poor choices residents have to suffer with. BBB Business Profiles are subject to change at any time. I just recently placed a applicationI just recently placed a application for one of Great Jones Rental Property in Tampa florida, I have not received an email stated that my application was approved nor denied. Do not use this company for any property management for your rental properties.Plus. they had NO IDEA that a squatter was in my property. Great Jones 11 reviews Claimed Property Management Edit Closed 8:30 AM - 5:30 PM See hours See all 9 photos Write a review Add photo Location & Hours 1026 Jay St Ste B29 Charlotte, NC 28208 Serving Charlotte Area Get directions Edit business info Amenities and More Accepts Credit Cards Accepts Cryptocurrency Women-owned Open to All Troubleman Jay, thank you for sharing your positive experience! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I am not sure how old that carpet is as it was peeling up all through my residence. Useful. My elderly mother was charged about $200 to repair a mailbox that a drunk crashed into.
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