If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. General Enquiries: Merton Council 020 8274 4901. To submit information for inclusion on the website, please click onMy account. Information provided by various external sources. The free collection includes fridges and freezers. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. number of complaints regarding large amounts of waste on private land, as Make a complaint - Wandsworth Borough Council As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. Actions Follow 1 follower We cannot say if the Council had considered this it would have refused any application. We use dedicated people and clever technology to safeguard our platform. request an Internal Review at or write in to Freedom of Information team, These adverts enable local businesses to get in front of their target audience the local community. To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. Categories . Merton Council Complaints - Complaints Department Merton Council should be scrutinised for the poor procurement of . Telephone: 0303 123 1113. You can also appeal to the Information Commissioner at: Information Wall of Shame CCTV appeal. The worst council complete money grabbers! In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. A site to help anyone submit a Freedom of Information request. We provide commercial Merton is divided into 20 wards, each electing three councillors. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. Data returned from the Piano 'meterActive/meterExpired' callback event. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. Report a missed bin collection - GOV.UK Statement from the Council Leader, Councillor Ross Garrod. A Gannett Company. contact IPSO here, 2001-2023. Your vote matters, don't lose it. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. If you think it would help to publish regularly the information you have Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. We couldnt load the mail server logs for this message. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! Run by Volunteers and powered by Alaveteli. Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. @Merton_Council. Thank you for your email message. - Accumulation of rubbish/waste. The Council should apologise for not responding to one of Ms J's complaints. Update on recycling and rubbish collections | Merton Council Newsroom All rights reserved. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. This is not in accordance with the requirements of the law and guidance. Help us protect your right to hold public authorities to account. Report a problem with this page. Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. Contact Veolia Help and Support | Veolia UK back to the council to enable the correct process to be followed. Companies can ask for reviews via automatic invitations. You get rats and mice due to the flytipping. 287K We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. Council Tax is too high just compared to Wandsworth council which is just neighbouring. "Such delays erode the confidence of complainants that their concerns are being taken seriously. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. A new way to report Fly-tipping in Merton - Merton Council Newsroom We also ensure all reviews are published without moderation. Waste and Recycling - Melton Borough Council. The Council is at fault for missing collections and poor information about its procedures. More information about the way we deal with information requests is on our We aim to respond to all requests under "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. Comments have been closed on this article. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. 4 0 obj Environmental Health: 020 8545 3212. Call Out of hours emergency on 020 8543 9750. If you are dissatisfied with the handling of your request or wish to Foi Responses, ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. If you have any complaints regarding this post kindly . "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. This site is part of Newsquest's audited local newspaper network. Waste and Recycling - Melton Borough Council "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. It's disgusting. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. The Council will remedy the injustice this caused with the actions listed at the end of this statement. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. (and abatement notices issued, if applicable) by the council within these The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Please try and keep your message as brief as possible. They are poorly run and they really do not give a Damn about anyone. COUNCIL IS SO CUREPT AND RACEST IS UNBELIEVABLE. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 Id kindly request to receive the data in excel or .csv format. It has agreed to carry out these recommendations. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. When I wanted to get some information about social housing the response I got was - "what is it you want from me???" The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. It has agreed to apologise and pay her 250. x[raf7xJ}HHM Contact the Web Team "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. It goes against our guidelines to offer incentives for reviews. The Council took far too long to complete adaptations to Miss T's home. The officer dealing with your request has asked for clarification on the Smelly nappies anyone? Information Governance Team I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. Report all other trolleys to us as fly-tipping. Our Merton Cost of Living Service is here! Absolutely abuse law order for two citizens and one another citizens. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Verified account Protected Tweets @; Suggested users and commented on the report. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. endobj New Customers. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Please report any comments that break our rules. late waste collections since the contract with Veolia came into force in October 2018. . <> endobj I apologise and offer to pick up the cigarette butt and put it in the bin. They don't collect things on time and bins go missing and are not replaced. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. 5AF. Merton and Veolia respond to rubbish complaints Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. On the day. That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. a case management system could be used to manage these Head of Information Governance advised that there was not currently If you are dissatisfied with the response provided you can The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Make sure you are registered to vote and have an accepted form of photo ID to take with you. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. Rubbish and recycling | Merton Council It has agreed to pay Ms M 350 for the avoidable distress caused.
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