Confirm USB drive of at least 4 GB is connected. Surface Devices Learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface. The Surface Data Eraser tool rejoins the two drives into a single storage-spaces drive. And if you try a Linux Distro such ashttps://linuxmint.com/ Opens a new windowthen it will be able to install because Linux comes with all the drivers you are likely to need. Booting the Microsoft Surface Data Eraser USB stick. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. See Recovery options in Windows 10 for more information. Repurpose a Surface device for a new user. Step 1: Visit this page of Microsoft to download the Surface Data Eraser installer. If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. Archived post. Accept or decline the software license terms by typing Accept or Decline. Any additional suggestions would be great. This version of Surface Data Eraser adds support for the following devices: This version of Microsoft Surface Data Eraser adds support for Surface Go. Can I send the faulty SSD by itself for a replacement or upgrade? Select Continue. Please remove and reconnect the USB drive and then Yes or No to retry: (Yes|No): I've tried two different USB drives. A bare metal recovery (BMR) image states "There was a problem recovering your PC" or reports other errors when you try torestore the BMR image. @jaxne we will close this issue. Figure 5. Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. I'll read up on " Just fails after 5% bar, devices/surface/microsoft-surface-data-eraser.md, https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser, https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing, https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa, https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing, https://1drv.ms/u/s!AmZoRRusRV59tiYmA7NIevbMlxZC?e=fksi89, https://github.com/notifications/unsubscribe-auth/A7HLH7T73IZFJES45XR455DXCU5F7ANCNFSM4HZO5FEQ, Version Independent ID: 725c2d4a-5397-6c67-7605-93a8cd40cf08. Partition to be erased is displayed in Microsoft Surface Data Eraser. type below line in CMD with admin rights, then copy all the folders and files from the root of created bootable pendrive to C:\WinRE_amd64\media Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. I have had this message pop up for one of my old clients I still do support for and I am still the Admin for on their 365 system. Cookie Notice I just want to add that you also have the option to contact Windows 10 support in the future for immediate assistance. After the creation process is finished, the USB drive has been formatted and all binaries are copied to the USB drive. Figure 6. You signed in with another tab or window. [LOG[################################################]LOG]!>
chkdsk C: /f /r /b /x /v download below file and then extract the file To boot your device from the USB stick follow these steps: a. After the creation process is finished, the USB drive has been formatted and all binaries are copied to the USB drive. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. Figure 2. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. This turns off phone protection and erases all the data on your Surface Duo. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. How will my data be removed from the hard drive at the service center? Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. Here is how to that. I need to format my Surface Go before sending it in for repair and can't even get this utility to work. Your email address will not be published. Unable to power down Precision using power button? The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. Choose the account you want to sign in with. I thought for sure one of these was but it doesn't say anything on it. [!TIP] Are you sure you want to create this branch? Booting the Microsoft Surface Data Eraser USB stick. If youre using a USB 2.0 device, you might get the following screen with We recommend that you use a USB 3.0 thumb drive with at least 4 GB of space message. I can pick up one that says it's 3.0 for sure and try that too. And you can use Seagate tools which works with all makes of drive and provides a USB stick to check drives,https://www.seagate.com/gb/en/support/downloads/seatools/ Opens a new window. See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. All original components exclusive of the bundled accessories such as the power supply unit, mouse, or pen, must be included when returning your device for service. "We couldn't find any drives. A tag already exists with the provided branch name. These models include: Internal components can'tbe serviced individually. For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. after extracting copy all the contents of "usbimage" to the Root of the usb pendrive say F:\, method 2 Note This means that Microsoft Deployment Task Sequence is specific to these kinds of devices and cannot be used with other devices. Prepare a Surface device to be sent for repair. mentioning a dead Volvo owner in my last Spark and so there appears to be no
A service center technician inspects your Surface and attempts to remove data using the appropriate tools. DISK0 not found when you deploy Windows on a Surface device that has There's not information online I can find on this either. See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. Thanks for being part of the Microsoft Docs community! Tool doesn't format USB drive. Just fails after 5% bar #4124 - Github Surface Device that has a 1TB drive configuration shows two drives [LOG[FAILURE ( 7711 ): Disk OSDDiskIndex(0) can not be found! Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. Two hours before I created the bootable iso file. b. Is it the size of the drive? c. Press and release the Power button. Dism /Online /Cleanup-Image /RestoreHealth, use check disk by Dell rebuild via PXE boot 'no bootable device found", https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser. Does anyone know of the download location for the driver? c. Press and release the Power button. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. [!TIP] Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. Refer to this link to learn how to get into the Surface UEFI. Accept or decline the software license terms by typing Accept or Decline. Select Continue. My work desktop (which works fine extracting files), and two different laptops. @jans-at .You already created bootable pendrive. NOTE: The download page lists other tools for the Surface device as well. Learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface. I severely leaning towards bad drive, unless anyone else has any ideas. Getting frustrated with this Surface unit. ago Then got to a point that says. CRITICAL ERROR: Unable to properly mount the USB. I've tried installing this Microsoft Drive Eraser tool on two different computers. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Securely Erase Data On Microsoft Surface With Surface Data Eraser Tool, Download PC Repair tool to quickly find and fix Windows errors automatically. Same exact issues. Select the USB drive by clicking the radio button next to it and then click the Start button to begin preparing Surface Data Eraser bootable USB. There are plenty of applications around to securely erase data from Windows PCs. ]LOG]!>
Any section you choose will open to show you more info. Can I ask you for a quick explanation/guide on how you created the image (be it Windows or Linux). I was able to run Surface Data Eraser per MS support, but it failed to locate the drive as well. Step 3: Type Microsoft Surface Data Eraser in Start menu search box and then press Enter key to launch the tool. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. [!CAUTION] c. Press and release the Power button. After clicking the Download button, you will see a page where you can select the tool that you want to download. Start the formatting process, show 5% and then after about 20-30 seconds Failure message. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. "There was a problem recovering your PC" when recover from a drive Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. Select Success. Back in the day I used DBAN, bit haven't had to do this in ages. d. The drive you select will be formatted and any existing data on this drive will be lost. Select Yes to continue erasing data on the Surface device. Thanks in advance. Thank you. Right now it doesn't even boot up due to some boot record issue. Download Microsoft Surface Data Eraser - MajorGeeks When the Congratulations screen is displayed, you can eject and remove the thumb drive. @Syson032 and @masterddon, I created a new version 3.48.139.0 iso file suitable for x64 (for 2021+ devices only) and I uploaded it to Onedrive storage and Google Drive storage. @DanRev0519 . A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. After downloading, run the setup file and then follow on-screen directions to complete the installation. New comments cannot be posted and votes cannot be cast. UEFI BIOS is pretty basic. Reply NDLunchbox Additional comment actions d. Release the Volume Down button. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. You are the best person to look after your data. restart the windows to check disk automatically , once completed restart the windows . Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. For example, if you are using Microsoft Deployment Toolkit, you can change your task sequence "Format and Partition Disk (UEFI)" step to change Disk Number to 2, or change the Disk Number to3if a SD Card is present. If you use older deployment or disk configuration tools that do not support the storage spaces it can break a single storage-spacedrive into two separate drives. Figure 6. You experience the following symptoms on some Surface devices that have the 1TB drive configuration: Diskpart shows two 512 GB drives instead of a single 1 TB drive. To boot your device from the USB stick follow these steps: a. Figure 5. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). Microsoft doesnt have notification capabilities at this time. If it's going to be too much work, I'm probably just going to shred the whole unit, but I think we could get a few bucks out of them if we sell them, and I'd rather not landfill the whole thing. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. Doesn't show anything besides settings toggles. Repurpose a Surface device for a new user. Begin the Microsoft Surface Data Eraser tool. Press and hold the Volume Down button. FAQ: Protecting your data if you send your Surface in for service By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However, this does not prevent your data from being recovered with forensic or data recovery capabilities. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. Hello! I did not do disk partition so everything is in one drive. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. Step 1: Connect the bootable USB containing Surface Data Eraser to your Surface device. For more info, see How to prepare your Surface for service. Press and hold the Volume Down button. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. I tried the downloaded Surface_Data_Eraser_v3.7.137.0.msi file from the MS downloads page and installed it on 3 different windows computers. Figure 2. Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. Cannot retrieve contributors at this time. retry create bootable usb pendrive. Microsoft Surface Data Eraser (Surface) - Surface That is if the SSD is OK. Might I suggest:https://community.spiceworks.com/topic/2142998-new-purpose-for-an-old-surface. Select Complete to finish the USB creation process, as shown in Figure 5. :::image type="content" source="images/microsoft-surface-data-eraser/fig5-complete.png" alt-text="Complete the Microsoft Surface Data Eraser tool"::: Here is how to that. V nzor. download the iso file and write on a USB pen drive. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Microsoft Surface Data Eraser - Github Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. You must accept the license terms to continue. Opens a new windowIt says: Download the media creation tool and run it to create a bootable usb windows 10 installer. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: [!NOTE] What does the BIOS setup show? Figure 5. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). More info about Internet Explorer and Microsoft Edge, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. This version of Microsoft Surface Data Eraser adds support for the following devices: Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. active I'm looking for suggestions on how to wipe them to a reasonable level of security, no HIPAA or DOD requirements here. Choose the account you want to sign in with. is my ssd dead? : r/Surface - Reddit Select any of the following sections or select Show all. This version of Surface Data Eraser adds support for the following devices: This version of Microsoft Surface Data Eraser adds support for Surface Go. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. Confirm USB drive of at least 4 GB is connected"::: https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, Google drive link It is required for docs.microsoft.com GitHub issue linking. Microsoft doesnt have physical destruction capabilities. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). When the Congratulations screen is displayed, you can eject and remove the thumb drive. I would recommend testing if there is a problem extracting any other files, like ZIP files, RAR files and others, on the computer where this tool fails. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. Due to this configuration, you have to target Disk2 or Disk3 instead of Disk0, depending on the device and whether an SD card is present. Complete the Microsoft Surface Data Eraser USB creation process. I am done troubleshooting this Microsoft utility that should've just worked. Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. You signed in with another tab or window. Then, take steps to erase all data from the Surface. A subreddit for the Microsoft Surface family of products. using windows 10 adk and winpe adds on files. Data Eraser was unable to locate the drive as well. Figure 5. It will be reasonably up to date with drivers and such so the install will be easier and much faster. Dal informace o Internet Exploreru a Microsoft Edgi, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. If you need to back up your data before service, you can connect with one of our Surface advocates to learn about other options for backing up your data. boot the Windows into safe mode and then try to bootable usb media. Wipe the partitions first as Valuvanee suggest. Thanks for the assist. boot the Windows into normal mode and use clean @jans-at Today just now i successfully created a bootable iso file for 64bit. Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. This utility only requires you to boot from a USB, and it will need to have at least 4 GB of available storage. d. Release the Volume Down button. https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfupdate/surface-pro-4-os-re-install/0f https://www.ifixit.com/Guide/Microsoft+Surface+Pro+4+SSD+Drive+Replacement/60383, https://www.seagate.com/gb/en/support/downloads/seatools/, https://community.spiceworks.com/topic/2142998-new-purpose-for-an-old-surface. If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. i uploaded iso in RAR format file to one drive storage, first download from below sharing link and unrar using WINRAR or 7-ZIP software and create USB bootable pen drive using Rufus software. You can also download a recovery image for your sp4 to a usb and reinstall windows 10 pro. This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. https://1drv.ms/u/s!AmZoRRusRV59tiYmA7NIevbMlxZC?e=fksi89, for older devices 2020 year and earlier onedrive link https://1drv.ms/u/s!AmZoRRusRV59tiYmA7NIevbMlxZC?e=fksi89, @Syson032 , reply to me , iso file is worked or not. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5.
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