Visionworks Return & Refund Policies. I returned after 3 days - wrong prescription - told it was my fault. I'm going to take my time and write about my experience on all the social media and your website. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. How do i get acopy of my last visit and the bill? She just repeated herself that they tried to contact me. Customer service They can be contacted through this number: 1-800-784-7427. I have been going to Visionworks for the past 15 years. When I came to pick up my glasses 2 weeks after the appointment they only had the reading glasses. Conclusion. Visionworks in San Antonio, TX, is now in-network with VSP members as well. You have two choices when it comes to returning the item. In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone . Take advantage of a 54 year old Female Veteran? 6 weeks later on a pair of sunglasses that are listed as in stock online is crazy. After trying several glasses, I selected one option, but when they arrived, it didnt feel like they were adjusted to my eye sight. We'll replace your frames free of charge if they are damaged or broken plus, you'll get great deals on replacement lenses. This is not right at all. Now they send them to the lab with a rush on them and Monday will be the two weeks again, the online progress still shows "making", so I'm assuming I will not have them again in two weeks. Today December 26 (8 months later) I went to the store because one of the legs broke the screw and they told me that I did not get a breakage guarantee. My 2 pairs of glasses are beyond the due date with no current information on where they are or when they'll be delivered. Thus, we do not reimburse any return shipping cost. Non-Returnable Items HD Vision Works is unable to accept returns of the following items:A/V FurnitureConsumables, including but not limited to recordable media, film, digital memory, tapes, and batteries. Dr. Bassett is great. VISIONWORKS - 43 Reviews - Eyewear & Opticians - 169 Jennifer Rd, Annapolis, MD - Phone Number - Yelp Visionworks 43 reviews Claimed $$$$ Eyewear & Opticians, Optometrists Open 9:00 AM - 7:00 PM Hours updated 1 month ago See 8 photos McNelly Optical Chesapeake Eye Surgery Center Bay Hills Eye Care Anne Arundel Family Eye Care Avallone John M MD Zero stars really. Refund still is a problem, dispite credit card dispute process. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. Never leave the store without a cleaning kit, case and any other favorite accessories for glasses. You can contact Visionworks by phone or visit a store to return or inquire about a product. Step 2: Choose the styling for your return policy. It is now 10 weeks later and I still have not received my eyeglasses. Phone: 800-784-7427 OR Online Chat Email: websupport@visionworks.com Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store Nothing until they were actually ready to serve us. However, depending on the type of refund youve been issued, the time can vary significantly. Share. You will spend a LOT of time trying to get an appointment, fulfill a refill order or speak to anyone. As I waited for the front desk to answer a question, the gentleman was on the phone rolling his eyes at the customer on the phone, and when he got off, he laid his head on the desk and went oh my God! Even today, the day of my appointment, I received an email and 2 texts reminders. * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. I've had extreme near-sightedness since I was in 3rd grade (I'm 45) and do not take this lightly, and have many experiences to compare it to, and that is why I am reporting him to the BBB. This did not happen as of this morning a week later insurance company has received nothing. I have been waiting 10 weeks for a pair of glasses. This store sells frames, sunglasses, lenses, and accessories. I am furious. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Exchange your pair of glasses for another one, Ask the customer support agent to start your return request process, Find the store nearest to you and click on, Visit the store to initiate your return request, Provide information about your purchase and include photos if you have any, Collect and fill out the necessary paperwork, Create a script you can use at your court hearing, Enter the amount that the company owes you, Select whether you want a demand letter or court filing forms, Describe the situation and submit any evidence you have. In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free . Quick question! Thank you visionworks. Resolved "Vision works employee scratched my lense.". As was verified by eye doctor, they then proceeded to lie to me about how long it would take for the insurance to be available to go to another provider, Management refused to give number of corporate office to follow through with reinstatement of benefits, quote its online Vision works .com look it up. I know visionworks has a 100 day return policy. However, Visionworks offers a 30-day return policy within which you can return your order. The young lady was very helpful. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. Its taxing. Said he was the manager. My glasses were ordered in December! Thank you Visionworks for making this a great experience. We returned both pairs of glasses to vision work on 7th March. Avoid at all cost. Include your Name, Invoice #, and email address. My grandsons glasses were suppose to ship to the Douglasville, GA store close to our home because we had to do the exam in Fayetteville GA, because of insurance. Find Out HERE! Here's what to do when you don't like your new glasses. Your glasses must not be broken or damaged to qualify. My appointment was in December! What's included in the 2 for $79.95 deal? Consumers can upload a picture and start trying on frames. Their computers were down and could not fix the schedule and they stated no one at the mall was answering. How Does the eBay Return Policy Help You Deal With Unwanted Items? I made an appointment 2 weeks prior. The fact that the Canton location didn't want to do anything at all. Don't order from Visionworks if you must have the glasses in a timely manner. Your email address will not be published. They were to call me to fix an appointment which they never did. We apologize for the inconvenience. The are incompetent and unprofessional. Does Visionworks Offer Free International Shipping. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. Picked up glasses when quoted. I replied to her that I'm still looking then she started grabbing glasses from the most expensive places and kept pushing me to get them. This is fraudulent activity, I am a ******* Veteran who served to protect them and all US Citizens and this is the thanks I get? Sign up to receive our free weekly newsletter. When I called them they directed me back to the store and said they cannot do more. It was a mad house a bunch of children running everything no one notified me that there wouldn't be an eye doctor there and it would be on a tv. I had purchased eye glasses a few years ago at Visionworks, I needed a repair, stopped at Ridgedale and Isaiah was very helpful, repaired and called me ASAP. The glasses didn't even ship to either Visionworks store. Overcharged $400 at checkout (was corrected before I left). Tip for consumers:I will be having my purchase sent to another location and then returning purchase. Order hung there til store called to follow up. Safety gear: This will get you connected to a customer support agent who can help you get your return started. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. I finally found what I wanted and after $300.00+ bill with my insurance I left. Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Consumer Reports. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Payment#: ******* Stock up on accessories: Services that were not covered by my insurance were performed and charged to me that I did not agree to, including retina imaging. I get to my car and sit there a minute or two to calm down and to try and make sense of the lunacy I had just experienced. I am constantly bounced around from one recording to the next. Your username maybe be your email address. We have the perfect solution for youour AI-powered app can send a refund request on your behalf! Visionworks offers corrective glasses and contact lenses to customers at highly affordable prices. Contact them by mail, go visit the store in person, call them and email until you reach a satisfying conclusion. Return merchandise must be double boxed with no writing on the manufacturer's box. Everything!!!! Can You Return Prescription Glasses? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. Visionworks does not state on their website how to go about making a return. Visionworks offers a money-back guarantee of 30 days. No one tells you what the process is or what is going on you're just told to sit in a chair.. I had issues getting the prescription and he and his staff helped me to get the correct drops. Tip for consumers:Never go to vision works if you have an option. Are they there just to test and collect insurance money. You can replace your purchase in-store or over the phone. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. Told me I had to give a rating if I could there would no rating your service was that bad! Reset your password. I did received that e-mail on Feb 20th. Find a staff member and request a return. Took another 20 min to get that done. Then I had to call them to schedule one. Optometry Applied science Natural science Science 22 comments Best Add a Comment optstudent22 2 yr. ago LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. This last time that I tried to go to the to this office, the two ladies at the front desk acted like I was an inconvenience and by the way, I was the only one in the store at the time. Keep in mind that the time can vary depending on the type of refund. She helped me in every step of the way. And free! Verification can help ensure real people write reviews about real companies. The company does not accept items that are broken or damaged. Visionworks Near Me | Visionworks Locations Skip to main content Reset Focus Find a Store & Book ExamStore Insurance OFF Using Insurance at Visionworks Flexible Spending Account Has anyone returned their glasses? The restocking fee applies to both open and unopened boxes. No return phone calls, emails, voicemails. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. However this is a drastic and serious decision that should not be taken lightly. What Is the Visionworks Return Policy? You can also call at 1-800-784-7427. I give this place a zero. If you returned your glasses did you just go back in and pick new frames and do the whole process again? And don't try calling because Noone answers. Price paid for this product. Worst shopping experience I have ever had.
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