The council will contact you to arrange this. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. All News. We will collect large household items such as: furniture, white goods and electrical appliances. The way you pay online has changed and your bank has introduced additional security checks for most online payments. Garden waste will be collected fortnightly, except during the Christmas and New Year period, when there will be four weeks between collections due to a two week suspension of service. Report missed bin collections Make payments online (e.g. Ashford Borough Council reserves the right to cancel collections in unpredictable circumstances such as extreme weather conditions or 'force majeure' without prior notice and without. You should report any missing bins by calling Ashford Borough Council on 01233 331111. You can also let us know you need help with a bin collection in these ways. Report a problem with a street bin. Your donations keep this site and others like it running. Complete our online form to sign up for regular email updates from the council. The council even said that parked vehicles had sometimes prevented access to homes. telephone: 0800 183 84 84. Did you know you can view and comment on planning applications on our website? If you no longer want to have your garden waste collected contact us: email environment@ashfield.gov.uk. Your information will be used to administrate your request, and For handy tips and advice, download our Garden Waste Leaflet 2015 [pdf] 2MB. You can book a maximum of 2 collections at one time (8 items @ 54.00). services through our wholly owned subsidiary If incorrect materials are regularly placed in the garden waste container the council may discontinue the service without refund. Book a bulky or electrical item collection. Report a missed bin. Updates will be communicated through social media and/or Ashford Borough Councils website. Are you using a mobile device? Details of collection days will be published on Ashford Borough Councils website. This will mean that you may get a text or phone call from your bank when you make an online transaction which requires you to confirm your details. Skip to main content. Information Regulations. Our Biffa operatives have a database of all properties that have paid to use the service, and will not collect garden waste presented from any home that is not registered. Your information will be used to administrate your request, and transmission in error please contact the sender, and delete the message. If you're struggling to use the form please get in touch using the contact details on this page. Biffa contractors at work in Maidstone (24584005) On average around 10 to 15 rounds have been delayed each week . request, please find attached our response. By using the Your Ashford app, youll enable officers to deal with your concerns more quickly and effectively, as theyll be able to access reported issues while on the move themselves. ME14 parked cars, If containers are not presented for collection at the right time and in the right place the crew will not return to empty them until the next scheduled collection date, After the containers have been emptied, the crew will return them to the place from which they were collected on the basis that it is the customer's responsibility to take their containers back within the boundary of their property. We apologise for any inconvenience caused and thank you for your understanding and patience. Sign up for our low cost fortnightly garden waste collections. Write toInformation Resilienceand Transparency Team, Kent Ai chi yw perchennog unrhyw hawlfraint masnachol ar y dudalen hon? Established in 2008. Protection Officer, Ashford Borough Council, Civic Centre, Tannery Lane, Privacy Notice: Whilst fulfilling our obligations as a local authority, we email: environment@ashfield.gov.uk. Ashford Borough Council reserves the right to cancel collections in unpredictable circumstances such as extreme weather conditions or force majeure without prior notice and without customer refund in these circumstances; the service will resume as soon as conditions allow. Your data may be shared with other departments Download Containers filled with contamination will not be emptied. software or data resulting from this e-mail If you have received this You can report a road or travel issue directly toKCC, or choose from the most common issues below: Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. please contact us to discuss the matter further. Even if you renew before this date the price increase is included. You will need to wait until your next scheduled collection. We may contact you to participate in customer satisfaction surveys. Council reserves the right to not empty garden waste containers that are compacted too densely, over-filled or over-weight. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. You can check what goes in which bin on our bin guide page. Report a missed bin. A site to help anyone submit a Freedom of Information request. We will Help us protect your right to hold public authorities to account. up to RESTRICTED and should be handled accordingly. We are experiencing some delays in the delivery of brown bins at the moment due to the manufacturer beingimpacted by COVID-19. Advice about green, blue and food waste bins for new housing developments, including how to buy a set if your developer doesn't provide them. Yours faithfully, George Tsigarides. Ashford Borough Council is the data controller for any UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. Failure to loosen the compacted waste, reduce the weight or fullness of the container or regularly presenting over-full or over-weight containers may mean the council discontinues the service without refund. Bin collection calendar; What goes in this bin? This complaint form should be used to complain about the Council and the service they have provided in dealing with you as a customer. If a member of our staff or someone working on our behalf has treated you unfairly. If your bin/sack . request. Please be aware that if you move address within the Ashford borough and you wish to continue with the service, you will need to take your garden waste bin with you to your new property after notifying us. Your garden recycling will be composted and used as an agricultural soil improver. We don't give refunds even where you cancel part-way through the season. Information Team. Ashford Borough Council, Download a zip file of all correspondence. Penalty Charge Notice - How to Appeal section, General refuse and recycling service reporting form, https://www.ashford.gov.uk/transparency/information-rights/privacy. within the council for the purpose of responding to your request. [3]https://www.ashford.gov.uk/transparency/ 267K Team Leaders may check the CCTV from the collection vehicle to verify the authenticity of a "missed bin". All garden waste containers must be clearly visible from the road, and accessible without obstruction. FOI Requests, In certain circumstances, where you have an emergency that means you cannot go to the polling station in person, you can apply for an emergency proxy up to 5pm on the day of the poll from 5pm Tuesday 25 April 2023. For collections due the rest of the week please present your bins as normal, as crews will be working hard to make the rounds in the hope of being able to collect. Its a convenient way to report any concerns directly to us. Ashford TN23 1PL. processing your personal data. mySociety Your wheeled bins must be ready by 7am on collection day and placed at your nearest collection point at the. Kent County Council (KCC) maintain roads and travel in Kent. The cost is in line with the lowest charges of other authorities in the county. The council is not liable for any failure to perform any of the councils obligations caused by an event outside the councils control. Any damaged or broken bins will not be reused. If your garden waste is not collected on your scheduled day this needs to be left out and. Dear Ashford Borough Council, Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 To make a complaint, please complete the form below. email:. Our collection vehicles have an on board data base listing all properties that have registered and paid for the garden waste service. We wont collect extra bags left out with your bin, and your bin should have a closed lid. Ashford Port Health given the green light to start border checks at Sevington News. If you have submitted a report to us via our report it system, you can track its progress. Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2, renew your subscription by making a payment, visit our gardenwaste collection sign-up page, complete our garden waste change of circumstances form, download our Garden Waste Leaflet 2015 [pdf] 2MB, Please enter your postcode online to find out if your collection falls under week 1 or week 2. Weno longer collect garden waste in black bags left out with your normal rubbish. Did you know you can view and comment on planning applications on our website? Kind regards Freedom of Fields marked * are required. intended for the named addressee(s) only and may contain marked material If your reference looks like 2018/00123 track your report here, If your reference looks like 1234567 track your report here, Bins: Assisted CollectionsBins: missed collectionBins: replace lost or brokenDiscarded syringesReport a litter/dog bin issue, Public toilets & community toilet scheme issue, Dog FoulingLost or stolen dogsStray dogsDead animals. Donate and support our work. If you bins are not collected on your collection day, when safe to do so please take your bin back in, and present again on your next refuse collection date (w/c 26 December). To advise us of a change, for example, change of address, cancellation of service and removal of bin or moving of service to a new address, then please visit your garden waste account. Many of our forms will require you to set an account up.

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