Manor House Development Trust- A community festival to bring together Hackneys diverse communities through a celebration of the 75th Anniversary, including a free Caribbean-themed community meal, performances by local artists and young people, spoken word poetry, drama, history, art and photography workshops, storytelling sessions plus Windrush-themed activities and games for children. Continuous improvement is an essential process in delivering and maintaining quality digital products and services. To request a repair for a communal area, please call customer services 0208 356 3691. Reflecting on her family's loss and the ongoing struggle for justice in a system that has failed her family, Baroness Lawrence acknowledged the effect that Stephen's death has had on the wider community, and how this tragic event has opened people's eyes to the reality of racism in the UK.Indeed it is the Lawrence familys unwavering pursuit of justice and tireless campaigning that led to a public inquiry into Stephen's murder and the publication of the Macpherson Report. This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. Where possible, we will offer this option and aim to get the problem fixed more quickly, we will try to find a way to solve the problem within 5 working days of the logging of the complaint, keeping you updated, usually by telephone, we will seek to agree a solution with you and do our best to ensure the problem is put right, if you still feel that we have not addressed the problems raised, you may then request that it be reconsidered more formally as a complaint under investigate it, this option is for complaints that need a thorough investigation and a more detailed response. Home team Djurto Londom were crowned champions after a hard-fought final against Hackney x CFC Foundation Blues last Saturday 15 April. We do our best to give you great services, but theres always room for improvement. The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. They can book appointments for simple repairs themselves at times that suit them. Tel:0300 111 3000 Chats Lunch Club - A series of lunch clubs for seniors in the borough, some of whom are first-generation Windrush, which will include poetry readings, storytelling, exercise with a Caribbean theme, sing-a-longs, bingo, raffles, board games and a Windrush 75 party. Whilst 30% of the repair reports not requiring a call is positive, the majority of repairs still needed a call-back from the call centre. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. View map. Great place to work. @hackneycouncil. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. Itpulls together the very best recipes, hacks, tips and tricks to deliver a weekly dose of inspiration that will help you save money, eat better and help the planet. Once you give us your clothes we will categorise them and give you tokens in return. The charitable arm of Celtic FC, the Foundation have now operated consistently since 2013 in various parts of London, but principally centred on the East End of the city.Anyone who would like more information on Celtic FC Foundation projects in London, please contactcfcfoundation@celticfc.co.ukENDSAbout Celtic FC FoundationCeltic FC was formed in 1887 by an Irish Marist Brother, Brother Walfrid, to raise funds and food for the poor and the needy in the East End of Glasgow. Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. The Dextrous Web Ltd, trading as dxw. 55% of repairs being reported in the service now do not require a call. You can declutter your home, save great stuff from disposal and pick up items from your neighbour for free. The results have been immediate. This is significant because the cost of sending a plumber or electrician out to a repair job that they dont have the skills to fix is much higher than an agent taking a call and making sure the right tradesperson is sent out. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. An officer will be asked to respond to the matters raised and their decision will be final. Reuse and repair pop-up events allow you to: We deliver them in partnership with Forest Recycling Project and Hackney Fixers. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest percentage since October 2021. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). Thats why we are now partnering with LSA and RIBA to mark this moment through the award to create a lasting legacy in architecture and diversity.We have also worked with other councils to develop a shared statement that sets out an understanding of what racism is and what anti-racism means. 0345 257 7520 We have target times to carry out any repairs that we are responsible for. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. We tell you the priority of your repair when you report it. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Item details. While the Council still has outstanding repair jobs to complete, none of them date from before the start of this year. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. From Wednesday 19 April, find them at Clifden Centre in. directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. The Council has apologised for the accumulation of the repairs which developed as it was only able to provide emergency repairs across its properties during periods throughout the pandemic. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. Visit Hackney Real Nappy. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. Click on the Start button to get going. If you detect a leak you should contact our repairs centre on 0208 356 3691. are moving! If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. BetaThis is our new website design - it's work in progress.Tell us what you think, your feedback will help us to improve it. In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. Tel:0300 061 0614 (8.30am-5pm, Mon-Fri) Please phone their new number 020 8510 7176 to book an appointment. Ewelina, former Head of New Build Property Management at Hackney council, talks about dxw's work to build a new online system for housing repairs, and how it supports the council's ambitions for social housing. Please sign in with your Hackney email account. Please contact your manager if you have issues signing in. Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. Or you can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Cllr Mckenzie with new qualified apprentices and new recruits, Cllr Clayeon McKenzie, Cabinet Member for Housing Services. Costumes must be clean, wearable and undamaged. An example of a normal repairwould bereplacing tap washers. Local Government Ombudsman Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. However, despite their hard work I am acutely aware that as an organisation this Council let people down with many of our tenants and leaseholders waiting too long for a repair to be undertaken. "dxw" is a registered trademark. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. All rights reserved. Find out how to tackle damp, mould and condensationto avoid damage to your homeand your health. Given the nature of an investigation into staff behaviour and to ensure we comply with data protection rules, it may not be possible to keep you fully informed of any outcome or specific action taken against a member of staff. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. Coventry CV4 OEH Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then.
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