Virgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? 120 for Premium Unless customers areaffected by events beyond control (see below), Definition of events beyond your control, Positive COVID-19 tests and instructed to self-isolate by the NHS or local health authorities, Unable to board return flight due to requiring to quarantine at destination, Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). The most accurate method is to look for molecular or genetic signs of the coronavirus. Privacy policy | You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile. The attestation form is available here or for added convenience, you can complete this digital attestation form. No change fee will be charged however additional collection must be calculated at TSP, Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application. Customers impacted by anevent beyond their control,for bookings made on or before 11thof March 2020. Together, all of these measures ensure the aircraft environment is a very safe place to be. Whether it's amending your flight dates, finding out the latest travel advice, managing your Flying Club account or something else altogether - you'll be able to quickly self-serve many common conundrums right here. . We received this letter in late December long after the companys boss said all refunds would be paid. If your flight is scheduled to operate and youre unable to travel, you may find the best option is to rebook your ticket. Canadian tariffs. Compensation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees). If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. Testing bundles by Virgin Atlantic: Your answer to a stress-free Were here to help. You can also check thecheck the status of your flights here. If youve missed a payment or just need a little more time, don't worry. You can easily add on additional . You will find our contact details on our Help Centre. Passengers on through tickets involving other carriers must notify us before travel commences. Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 1293 496883. These popular help topics will help you find out what you need to know before you go. Around the world, flyers on cancelled flights have been waiting for their due refunds. To speak to us about your options, pleasecontact us. You'll find the answer to most questions here. Prices from 31.50with promo codeVIRGIN21. Replacement customers are permitted per ticket within a PNR. Re-book on a Virgin Atlantic flight to/from another destination. Fax: 01293 444456 Do you need a letter for your insurance company confirming your flight was cancelled? This week the consumer group Which? The VirginAtlantic Holidays team are here seven days a week and we're ready to help. Sorry, we don't seem to have a refund request based on the details you entered. Ensure you have a valid passport and ESTA (if eligible for the US Visa Waiver Program). If your Virgin Atlantic Holiday is planned to go ahead. Virgin Atlantic said: "We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that. Project Screen offer all PCR and Lateral Flow Antigen Home Tests, includingObserved PCR Testsvia a Telehealth consultation at home or at one of their Test Pods in 25+ UK locations. if your new fare is 100 more than your original Economy ticket, we will waive 60 and youll just pay the 40 difference. If you booked before this and would like to make a change, check out ourearlier policies. Change fees and TSP as per rebooking policies above. Travel news | Virgin Atlantic help centre Reward bookings - If your original booking was a Flying Club full reward booking, the value of your Travel Voucher will be the equivalent to the value of Flying Club points and taxes of your original booking. Your booking may also need to be re-fared to reflect the new itinerary please see Article 7.2 for more information. For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking,with no refund if the new fare is lower. If you have received a Travel Voucher for any other reason, the residual value will be non-refundable. How to rebook your flight using a travel voucher If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19 you can rebook your flight by calling our Customer Centre or online by logging into My Booking or using our chat bot. Please check your T&Cs before completing the form as not all of our tickets are fully refundable. Virgin Atlantic tells customers refunds will take up to four months This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed. Replace original customer name with the newcustomer details withinyour original PNR, Reissue ticket using original fare in the new customer name, SI VS REPLACEMENT PAX DUE TO COVID19 06MAY21, For itineraries with other airlines included, Create a new PNR for the replacement customer using a fare valid at time of creation, Refund original ticket which will be credited to original form of payment, Update the SI field with the following information. Cookie statement | Weve updated our rebooking policies below to ensure you have the flexibility you need with your upcoming travel plans. Policies - Virgin Atlantic Everything you need to know before you go. Our intention is to be able to process all refunds raised in October within 30 days and, once the whole backlog is cleared, return to 7 and 14 day time frames for Virgin Atlantic and Virgin Holidays respectively. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. Virgin Atlantic - COVID-19 - anyone managed to get a refund? For countries that accept self-tests observed by a clinician, there isan option to have your self-test observed via video call or at a testing location. (c)If your Ticket is refundable, you have used part of it, and there is no relevant restriction on your Ticket, we will refund the difference between thefare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid and thefare, any carrier imposed charges and surcharges, taxes, fees and charges relating to the unused portion of your Ticket. Virgin Atlantic and Virgin Holidays promise to pay outstanding refunds Find out more Earlier flexible booking policies Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. If we cancel a flight that has been booked using a Travel Voucher, any refund requested will be made according to the original form of payment. If youve booked directly with Virgin Atlantic and you no longer wish to travel, then you will need to get in touch for some help. Compensation claims can not be processed at the airport. Give me a try! (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. Choose the relevant contact form and we'll get back to you as soon as possible. From 16th March customers and crew have the personal choice whether to wear a face mask onboard, on routes where international regulations around mask-wearing do not apply. Using our forms is often the easiest way to solve your problem. Virgin Atlantic Faces Penalties for Not Refunding Passengers For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. Business reporter Virgin Atlantic is facing enforcement action over its delays in processing refunds for cancelled flights. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. **Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. In some cases, it means they are waiting for long . If you booked through a travel agent or third party, please contact them directly for your options. In January 2020 we paid 1,163 to Virgin Atlantic for return flights for a July visit to see our grandchildren in Boston. Your Travel Voucher cannot be used towards a Virgin Holidays bookings. If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. No change fee will be charged however additional collection must be calculated at TSP, Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. Crawley Your Travel Voucher has the same value as your original booking. You are not entirely convinced, but are happy your money has been returned. Customers bookedon or before 11th March 2020 that have since changed their travel plans, resulting in a new ticket issue date, will still be entitled to a refund, Refunds must be processed via GDS please refer to our refunds policy clickhere, 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Bookings made by credit card or debit card no longer incur a fee. Please contact your tour operator before you cancel your booking. (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13, Article 15 or Article 16. How to get a refund from Virgin Atlantic as airline confirms new Please check and try again. Our flexible booking policy (replaced by new policy 5th February 2021). Claim a refund: Check refund status - Virgin Atlantic Claim a refund: If we're unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. This page will tell you everything you need to know about your options if your flight has been changed or cancelled. Fly Ready - Virgin Atlantic Many Virgin Atlantic flights have been cancelled in the Covid pandemic. Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. You will find our contact details on our Help Centre. Log in to 'My booking' and look for the chat button to get started. For purposes of travel to the United States,vaccines acceptedinclude the following FDA approved or authorized and World Health Organization (WHO) emergency use listed (EUL) vaccines: If you are an adult foreign national who is not fully vaccinated and you do not meet the exception criteria, you will not be allowed to board a flight to the United States. We welcome letters but cannot answer individually. The US Passenger Disclosure and Attestation is a mandatory form for non-US citizens (aged 2 years or older) arriving by air to the United States. Virgin Atlantic Introduces Free Travel Insurance For Your Next - Forbes Use our new WhatsApp service. If you would like to request a refund or a quote, you can do so by completing one of the forms below. Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. Please include a daytime phone number. Also, this one's just for making changes to your date or destination, so if you need help with anything else,pleaselog intoMy booking. Persons on diplomatic or official foreign government travel, Persons with documented medical contraindications to receiving a COVID-19 vaccine, Participants in certain COVID-19 vaccine trials, Persons issued a humanitarian or emergency exception, Persons with valid visas [excluding B-1 (business) or B-2 (tourism) visas] who are citizens of a foreign country with limited COVID-19 vaccine availability, Members of the U.S. Armed Forces or their spouses or children (under 18 years of age), Sea crew members traveling with to a C-1 and Dnon-immigrantvisa. If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. If you made your booking through a third party or travel agent, please contact them directly to discuss your options. You can cancel and receive a voucher up to four weeks before travel, however please note the earlier you contact us the less likely there will be non-changeable aspects from third parties. Privacy policy | As travel restrictions continue to ease for many countries we fly to, health and safety remains our number one priority and we continuously review all our Covid-19 health measures. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Eg. Find your voucher inManage my booking, make a note of the unique code and head over to our websitewww.virginholidays.co.ukto start planning your next getaway. Find out when testing is required for the country you're visiting. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19you can rebook your flight by calling our Customer Centre or online by logging intoMy Bookingor using our chat bot. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. Are you travelling with Virgin Atlantic Holidays? You can make a booking on behalf of someone else using your Travel Voucher. We feel we have been patient, accepting the situation faced by the airline. Find out which type of Covid-19 test you need. For specific entries or formats, please refer to you GDS Helpdesk. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking. We encourage everyone to be respectful of fellow passengers mask preferences. We are at a loss to know what to do.DC, Basildon. It can be used to pay or part-pay for a new booking. Customers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, or if travelling via a VS/VS* may rebook on direct service, subject to seats being available in the same cabin, and departure dates being within the permitted rebooking period.
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