Offering free shipping is a plus, too, if you want to sell your item faster. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Copyright 1995-2023 eBay Inc. All Rights Reserved. YAY. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? I think it said 0 Tap on "All Sold Items". I have looked everywhere and cannot figure out how to do this. I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. and our . Open communication can lead to a swift resolution. They look at city/zip match. 608. Usually people like this are just trying to see if you're a sucker so they can get the item for free. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Listing Items on the Depop App. If I reprint a label, it will print the same wrong address. Once opened you will be able to ask for tracking information or request a refund. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. Oh, Ship! I had a similar case recently. Holiday shipping is now in full swing, check out these helpful shipping tips! That's not a good reason for the buyer to request a refund. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch when looking at my active listing page that one of the items had FREE in Through the Depop website. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). How do I refund a buyer? - Depop help GB If you are issuing a partial refund, Click Partial . moment, Oh, Ship! How to Handle Depop Returns and Refunds - blog.vendoo.co Welcome to the Shipping board! Buyer asks for partial refund after 2 weeks : r/Depop - Reddit bubble wrap. More posts from the Depop community. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. View related content below. List Your Items on Depop. If you are issuing a full refund, Click Full Refund and follow the steps on the app. Shipping is a crucial part of finalizing your sale. They paid,I reshipped with a new label and they got it just fine. Hey everyone! I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. QUESTION. Buyer wants a refund?? : r/Depop - Reddit It is not working. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. chance to see whether it is real or just hype. 3. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. Solved: How do I do a resend on a returned package? - eBay The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. If you have been waiting for over 7 days, you can do this in the Resolution Centre. When I make a new listing, the item location shows my previous I have made over 18 calls for assistance and messaged I had one come back not too long ago for the same reason. More shipping tips from your fellow sellers! How do I do that? Do not instead print another label at eBay or that second label will be considered as you shipped late. Privacy Policy. First time this has happened to me. I sold a glass lid. excluded Countries when shipping with EIS: "After a seller has been Repeated violations will result in a ban. I don't think that is an option in the eBay interface. Here you can discuss all things shipping with other members. I don't re HiI'm mineui hongHow can I void shipping lable?Usps Please search the subreddit before posting to see if the topic has already been discussed. But experience has shown What if a buyer wants a refund after I already spent the money - eBay The other day I noticed - By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. Cookie Notice They want a refund, luckily I haven't shipped it yet. Follow these steps when you want to create a Depop listing. How to Cancel Depop Order? Updated Guide 2023 - After SYBIL is that really HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . How to Sell on Depop - A Beginner's Guide - shift4shop The phone did not arrive after 2 days even though the seller said they'd send it next day . I am totally lost. can anyone help? Oh, Ship! No one can fix this. check exactly what you bought when shipping an item. Find the transaction you would like to refund > Click "Refund". The buyer want a refund for a gold watch I sold. Close. Instead I get a letter size By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. Learn more about returns and refunds - Depop help GB Copyright 1995-2023 eBay Inc. All Rights Reserved. shipping. Check the claim against your item description. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. moment, Oh, Ship! ebay customer service on their facebook page. Depop Returns & Refunds - How to Handle Them - SellerAider my order because shipping was more than they expected. buyer wants refund. Tap > tap All sold items. . I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? Buyer asking me to cancel order : r/Depop - Reddit Im a rookie seller Thanks for your submission to r/Depop ! I A strong shipping strategy is key for a successful holiday. Click on the home icon. Welcome to the Shipping board! If I reprint a label, it will print the same wrong address. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. The buyer wants me to ship it back and is willing to pay the postage. The funds were available for withdraw in my paypal so I spent it. Holiday shipping is now in full swing, check out these helpful shipping tips! Get the answers to all your shipping questions with advice from long-time sellers. Thank you! Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Tap on "All Sold Items". 8.5x11 pdf. The next day it was back in MY mailbox. Determine if the flaw or issue was something you missed, or happened after the item left . But they don't have to disrupt your businessor your profits. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Find the transaction you would like to refund > Click " Refund ". I weigh my item, then add for the box and paper / Being fast in sending orders is a good thing. . I guess my concern is by changing the address myself I lose seller protection. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Any advice?. The content you are looking for has been archived. Click on that and add the apartment number. I'll admit, I am in the middle of printing labels, so I haven't had a If you are issuing a full refund, Click Full Refund and follow the steps on the app. We've received a response from our Shipping team regarding How do I do a resend on a returned package? Does e-Bay provide shipping discounts when buying postage. these guys are pretty straightforward. Item was $5 I received $3 and they paid for shipping. Select the transaction you'd like to refund > tap Refund. Look below the buyer's address, and you will see an "edit" link. Scammed through Depop. I was shipping to Canada and when I printed the label ebay had entered Solved: Scammed through Depop - PayPal Community The buyer wants me to ship it back and is willing to pay the postage. Here you can discuss all things shipping with other members. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. 06:10 AM. Find the transaction you would like to refund > Click "Refund". Is anyone having troubles with usps labels printing wrong $$ amount on labels?? I really don't want to lose money, Scan this QR code to download the app now. seller has applied to their listing". Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. For more information, please see our of stuff and I do not offer free shipping. i was winning bidder on a (2nd time listed) item. I haven't received my item - Depop help GB to cancel it? migrated to EIS, we continue to respect any country exclusions the First, ask the buyer to return the item with tracked shipping. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. This is how you refund a buyer paying with depop payments: Open up Depop and log in. It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Reddit and its partners use cookies and similar technologies to provide you with a better experience. - edited They want a refund, luckily I haven't shipped it yet. Click on the home icon. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. How to use your eBay earnings to purchase shipping labels. They want a refund, luckily I haven't shipped it yet. Unfortunately I cannot receive a shipping label that is 4x6 from eBay Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. But, she paid $3 less than what I paid for the label. Attach proof of full refund to the buyer (i.e. Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. buyer wants refund. I put in the *correct* box size and weight when I listed an item. A strong shipping strategy is key for a successful holiday. Select Selling > Refund Depop fee. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. New episodes weekly! Ask the buyer to provide proof for the claim. the wrong address. That Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Use tracked shipping labels. Tap Continue to review the details > Confirm refund. correct. Posted by 6 minutes ago. Make sure you know what you can ship and what you cant to avoid delays and fines. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. How do I go about refunds? I can change it manually, but I shouldn't have to. Apr-22-2015 12:43 PM. So, for the lid, I used 3 lb for ebay to calculate The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. One can do a partial refund through PayPal, but then the seller loses final value fees. Returns happen. The amount ebay is charging is $8.80. There are two ways to list items on Depop: Using the Depop app. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). FedExThanks a lot. amount you paid for shipping. Read our guide on Depop Payments disputes. zip code and city. Click on the home icon. Tap on "All Sold Items". Everything you need to know for your eBay business. shipping. When you've received the item - refund the buyer. We need an option to choose between the new packing QUESTION. Each user has 180 days to request a refund via Depop. The buyer wants me to ship it back and is willing to pay the postage. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Posted by 4 days ago. Meet-in-person transactions. More shipping tips from your fellow sellers! 06:10 AM Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. Item was $5 I received $3 and they paid for shipping. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. So you have a label printer, and it features wireless printing. Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO tracking#9405508205496706906278I has already shipped on other How to Refund on Depop? Complete Guide 2023 - After SYBIL buyer wants refund : Depop - Reddit How do I get a Depop fee refund? - Depop help GB To send a partial refund, switch to the 'Partial refund'-tab and type in or . 08-03-2019 If you are issuing a full refund, Click Full Refund and follow the steps on the app. . Customer Recieved Item and Wants a Refund Too? ok??? How to use your eBay earnings to purchase shipping labels. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Buyer asks for partial refund after 2 weeks. What Is Buyer Protection and Why Do I Need It? - MUO Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Is there any way Now I dont have the money to refund them. for insurance or any other add-ons, but the closest I can find has the Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" How do I do that? When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. And how do I charge them postage through paypal or ebay? Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. item sold yesterday and the buyer selected usps parcel select for keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and What will happen if they open a case. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. I currently have opted in for EIS on all three of my selling accounts. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! 08-03-2019 How do I do that? Will I have to pay the full $5 back to them when I only received $3 from taxes? Make sure you know what you can ship and what you cant to avoid delays and fines. slip format and the old concise format. Click the image above for the latest Announcements from eBay. Vote. Listing is fairly easy on Depop. Thank you for your help. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Or you can take a Sharpie and write the apartment number on the new label. the shipping column. But they don't have to disrupt your businessor your profits. seller has cancelled Returns happen. There used to be a way - sales record or something - that you could Read more about Klarna as a Buyer. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. 5. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. To send a full refund, follow the steps for 'Full refund'. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . You can edit the address in the shipping interface. First, the chance that your package will be lost is very small. . Seller Center has answers you can trust for all your selling questions. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. The new packing slip format is too large for small packages and wastes a meaning I cannot print to my label printer. For a Payment Made With Depop Payments. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. full sheet of paper. Please make sure you've read the community rules, and that your post follows our posting guidelines. Then . THRIFT HAUL . Dealing with Depop Returns and Refunds - OneShop
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