. I'll let @JohnC2 as he isn't in the office today. 10h41, on The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. Give it a couple minutes to get itself ready and then it should load as usual. 12:54 PM, on p.s. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. If it does then you have the original Humax DTR-T1000. Thankfully most of the programmes were also recorded on my freeview play box. All Rights Reserved. YouView TV Ltd 2023. Read our cookie policy. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. At that time, I switched it off and left it unplugged for a minute or two. If youre using Powerline adapters, make sure these are connected also. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. You'll now see a warning screen. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 13-04-2020 9h42. My YouView box no longer starts up. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? If you give our Loyalty Teams a call on03451720046 they can add the required product for you. 16h45. 03:34 PM, on Select Update Software. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. Hi@SiGreenwood Did you receive the new box OK? Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on 15-12-2020 We have a tv contract with bt. Welcome to the Digital Spy forums. on Hi, my youview box is stuck on the loading page. Read our cookie policy. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. on The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. When I powered it back on, it seemed to work again. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. You may be able to get it working again by going into Maintenance Mode and performing a reset. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. 04-04-2020 If not then I'll go for the full factory reset deleting recordings. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. 20h29. 23-04-2019 05-07-2022 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do you have a current BT TV subscription? - edited (Although i'm not sure why the drive would affect the 'settings' menu)? 04-04-2020 Humax have a reputation for being the best Freeview / Youview boxes around. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Either way, the box is effectively dead. (As fine as they ever do on my poor internet connection lol). This site uses cookies. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Re: YouView+ UHD box stuck loading and needs full factory reset. Give it a couple minutes to get itself ready and then it should load as usual. YouView TV Ltd 2023. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. on It just seems to get stuck on the YouView loading screen forever. The broadband still keeps dropping. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM If you're not and you don't, it's time to go shopping. 04-04-2020 Your account is set up as TV store only and a TV account should be set up as multicast. OpenReach engineers to the house. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. BT TV. Are you currently in a TV contract with BT ? on It is a bt youview box. It is described at. It is strange because the catch up players work fine. on You would be indeed wise to get your money back. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. on If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. Press and hold the reset button on the right-hand side of the box. 8h37. We haven't changed anything. A YouView Box FAQ. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Need help with these connections? Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Any suggestions/information gratefully received. In the latter two cases, a message on-screen literally says sorry, selected option failed. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Update: Looking at some of the advice on this site, I have tried some of the reset options. With regards to the non loading, this is normally a sign of a catastrophic failure. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. It is described at. 14-12-2020 Youll be greeted with a friendly Hello telling you that your box has restarted. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! The guide works fine, as do the catch up players. By selecting Accept, you are agreeing to our cookies. Until I saw this thread, I was blaming that for this symptom. 21h23, on You can restore your box back to its factory settings, letting you start again from a clean slate. I am now trying a full factory reset. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Which youview box model is it ? 05-07-2022 Myview recordings and scheduled does the same. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. My box has a repeat problem. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. I believe there is a maintenance mode which you can get into, which may give you more recovery options. 04-04-2020 You do not have permission to remove this product association. Only change is that I had to switch channels on broadband recently. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. We need to access Maintenance Mode from the start up screen. See our connection guide. p.s. Instructions for doing this can be found here: Mine has just started doing the same thing. Once you have had a chance to test it out post back and let me know how you are getting on. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. There are various different levels of reset modes 2 (factory reset keeping recordings) . To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. on 14-12-2020 You may be able to change the hard disk inside. mode 4 (interenet reset keeping recordings) are the ones to consider. Sign in or register to get started. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. They are known for gradually dying like this. We haven't changed anything. Cheers . is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? 15-12-2020 By continuing to browse, you are agreeing to our use of cookies. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. 01:40 PM. Yes I received my new box and it all seems to be working fine. Hi, no I don't have a subscription. (Yes, I have pressed the 'Me Too' button.) Mine has just started doing the same thing. Internet/USB Recovery, keep recordings. You can print a freepost label to eturn the box if you wish. Go to the Information & Reset sub-menu. Thanks for your time and help. Model number 91-00438. YouView TV Ltd 2023. The box light will turn blue, Press the button on the top of the box. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list.
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